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Manager Customer Service

Sohag, Sohag Governorate, Egypt
February 28, 2020

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Dear Sir,

T hank you for giving me the opportunity to introduce myself and

express my sincere intention to expand my career in the hospitality industry within your prestigious hotel. I shell be extremely happy if you were able to give me the pleasure joining your management teamsince I amreally eager to join your hotel in order to enhance my professional operations with your growing chain, again more experience in such luxurious hotel .

O n the other hand I would like to express my hops and expectation this appointment would be only the start of a mutual association enclosed is a copy of my C .V . for your kind and careful examination also all of my certificates of the service and related documents are available upon your request .

Finally I would like to thank you once again for your kind attention in anticipation of an early favorable response .

Please accept my best regards

Rabea El Kashef

References :

1 Mr. Ashraf El Sayed GM Jaz Hotels Mob. +2-012*-****-*** 2 Mr. Ahmed Al Gharib GM Melia Hotels Mob. +2-012*-****-*** 3 Mr. Franz Kielnhofer GM Marriott Hotels Mob. +2-010*-****-*** Phone:+2-012*-***-****

E Mail :

Rabea El kashef

Personal Information:

• Marital Status: Married

• Nationality : Egyptian

• Date Of Birth: 09th July 1977

• Place Of Birth: Sohag Egypt

Job Descriptions:

As Food & Beverage Manager, Manage the effective operation of food and beverage outlets to ensure customer service is at its best. I will be responsible for maximizing all revenue opportunities through effective teamwork and development and will ensure that food quality and service is delivered to brand standards. I will also be responsible for managing and motivating my team. I will be required to ensure that all staff within my department are well trained and developed in line with company policy. I will also be responsible for the recruitment and selection of my team and for managing any employee relation issues with the support of the Human Resources Department. I will actively guide and direct the whole team to ensure consistency of brand standards and high level of performance and service delivery to the guests.

Summary Of Qualifications:

F&B Manager in charge From. July2018 Present

Hilton Worldwide Red Sea E gypt

Asst. F&B Manager (In Charge Of) From 01 03 2017 Till 17 01 2018 Jaz Solaya &

Jaz Dar E l Madina Marsa Alam E gypt

Asst. F&B Manager (Acting F&B Manager) From 13 03 2014Till 11 04 2016 Azur Marsa Alam Resort Red Sea E gypt

Restaurant Manager ( In charge Acting MD ) From 01 04 2012 Till 04 10 2013 Iberotel Saraya Resort Makadi Red Sea E gypt

Outlet Manager ( In Charge ) Two Ala'cart Outlets From 17 09 2010 Till 30 07 2011 Amw aj Soma Bay Safaga Road Red Sea E gypt

Restaurant Manager From 01 12 2009 Till 26 07 2010 Sonesta Pharaoh B each Resort Hurghada E gypt

Head Waiter From 01 11 2007 Till 15 08 2009

Movenpick E l Gouna Hurghada– E gypt

Captain From 24 09 2006 Till 16 05 2007

Baron Palms Sharm E l Sheikk E gypt

Asst. Captain From 07 09 2002 Till 31 03 2006

Iberotel Solymar Club Makadi Hurghada E gypt

Education Diploma Of Hospitality And Tourism Egypt 1995 Hotels And Tourism Secondary School

Diploma Of Hospitality And Tourism Egypt

1997 Institute Of Hotels And Tourism

Professional Experience

• Professional Over 16 Years Experience Through Food & Beverage Around Egypt

• Professional Leadership Of Handling And Managing F&B Team Attitude, & Guests Satisfaction.

• Ability To Make Training Plans For The Staff And Improving Staff Skills.

• Experienced In Handling & Managing Software As Microsoft Word,Excel, Windows XP Languages

Arabic, Mother Tongue

English, Very Good Command

Dutch, Fair French, Good

Russian, Fair Italy, Fair


On The Short Term: Outstanding And Unique Service To Customers. On The Long Term: Gaining Experience To Lead To A Managerial Level. Awards & Certificates

Moevenpick Elgouna Received Best Hotel In MEA Region Award. Received A Thanks Letter For Up Selling

Received A Thanks Letter For Guests Satisfaction.

A Member Of Gianaclis Wine Academy.

Certificate A Member Of CHAINE DES ROTISSEURS.

Train The Trainer.

HACCP Training.

Service Leadership Training.

Quality Assurance Training.

Beverage Training.

Hygiene And Sanitation.

Handling Guests Complain And Requests.

Fire Fighting Training.

First Aid Training.

*All References Are Available.

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