System Administrator Internal Auditor
Resume:
Dawn R. Buchanan 614-***-**** • ********@*****.*** • Columbus, Ohio
CMQ/OE, Senior Member, ASQ
Education
and Training
Almeda University, BBA Management
U.S. NAVY
Military Veteran (YN1/ E-6)
Certified Manager of Quality/Organizational Excellence through ASQ (Certificate # 9317) through 2027 (since 2005)
IATF 16949:2016 & ISO 9001:2015 Lead Internal Auditor, VDA, AS 9100:2016, Core Tools, Federal-Mogul/Plexus
ISO 14001:2016 Lead Auditor (In process)
OSHA Certified/Registered 501, General Industry
OSHA 511
Hoshin Kanri, OBS/SBS Leader Training
Six Sigma Green Belt training, Federal Mogul
Japanese, German, and American OEM Quality Systems Experience
Volvo Production System (VPS) Trainer, Group Trucks Operations
The Looking Glass Experience, Center for Creative Leadership, San Diego, California
Certified Examiner, Malcolm Baldrige National Quality Award - Greater Austin & State of Texas
Certified Lean Implementation Leader, Advanced Integrated Technologies Group
RCRA/OSHA Documentation Requirements, Volvo
FCA Supplier Training Week (SAP programs-NCT, EBSC, CQMS, WIS/QNA)
Total Quality Transformation, PQ Systems
QAD/Cebos/MQ1 System Administrator
Plex/Quality Modules System Administrator
SAP Quality Module System Administrator
Achieved Supplier Authorized Representative (SAR) certification through Nissan/Renault
Honors and Achievements
Awarded U.S. Air Force Joint Service Commendation Medal for meritorious service in Korea
Received Navy Achievement Medal for outstanding leadership and technical knowledge
Awarded Meritorious Unit Commendation
Awarded U.S. Navy Good Conduct Medal
Selected by U.S. Navy as MSC Sailor of the Year - competed with over 250,000 sailors world-wide
Awarded Rockwell Automation Business Impact Award for outstanding project management
Professional and Service
Organizations
Senior Member, American Society for Quality (ASQ)
Served as classroom Quality SME for Ohio University/Zane State College ISET Program
Employee Engagement Committee Team Leader
PROFESSIONAL PROFILE
U.S. Navy veteran and experienced executive quality assurance, operations, change management and process improvement leader with a demonstrated record of employee and customer satisfaction. Highly skilled in utilizing creative re-engineering and process improvement strategies, initiatives (systems), and metrics to reduce cost and improve operational efficiency in service/call centers, medical devices, R&D, military/government, warehousing/distribution/logistics, telecommunications/data centers and manufacturing (stamping/molding, cutting/sewing/assembly, seating, foaming/FIP, welding) & electro-powder coating, ceramics (spark plug), consulting, pressure/temperature sensors, CNC Machining/Contract Manufacturing, construction, software development industries and ballistic hard/soft body armor. Expertise in evaluating and applying leading-edge information systems and related technology to gain maximum organization benefits, and ensuring return on investment. Recognized as an accomplished facilitator and trainer, demonstrating proficiency in motivating employees to achieve personal growth and professional success, using skill development, training plans and teaming.
HIGHCOM ARMOR (Ballistic Hard/Soft Armor), Columbus, Ohio 2024 - Present
Governance/Compliance/Quality/Environmental Health & Safety Manager
Lead the successful certification of ISO 9001:2015, BA 9000:2016, and ISO 14001:2015 assessments at HighCom Armor to help define the organization as a leading Ballistics, soft armor, plates, helmets and shields provider to law enforcement and the US Government/Military.
Responsibilities include:
Develop/build relationships with the facility to enable mutual communication and maximize involvement in the Quality Management System
Lead ISO 9001 2015/BA ISO 9000 2016 gap analysis assessment in the Columbus OH facility - received ZERO non-conformances from the 3rd party audit with PJR
Conduct Internal Audits of the System, Product and Process for the HighCom Armor facility
Lead the software system development to address gaps in meeting the requirements for both ISO and IATF using SharePoint and Box
Lead ISO 14001 project to maintain certification
Evaluating other software tools to use to integrate and automate quality management system processes
MES/MESHWORKS (QMS Software Development), Lewis Center, Ohio 2023 - 2023
Senior Business Consultant/Quality Management System Product Manager
Led the successful implementation of both the ISO 9001:2015 and IATF16949:2016 assessments pre-registration at MES/MeshWorks to help define the organization as a leading software development and logistics solutions provider.
Responsibilities include:
Develop/build relationships with the facility to enable mutual communication and maximize involvement in the Quality Management System
Lead IATF 16949:2016 gap analysis assessment in the Effingham, IL facility
Conduct Internal Audits of the System, Product and Process for the Effingham, IL facility
Lead the software system development to address gaps in meeting the requirements for both ISO and IATF using Click-up, Confluence, Jira, EPICS and Azure
OMEGA ENGINEERING (Pressure/Temperature Sensor Manufacturer), Sunbury, Ohio 2020 - 2023
Quality Manager
Lead the successful implementation of both 3-A sanitary certifications and ISO 9001:2015 registration at Omega Engineering to help define the organization as a leading contender and differentiator as a pressure/temperature sensor provider to the Aerospace, Department of Defense/Government, Food/Beverage, Educational and commercial industries.
Responsibilities include:
Develop/build relationships with the facility to enable mutual communication and maximize involvement in the Quality Management System
Led the onsite recertification to the 3A sanitary standard through a third-party remote audit
Develop plan to implement ISO 9001:2015 in Sunbury - successfully achieved on-time, full compliance and registration to the standard
oGenerated gap analysis of missing areas to be addressed, assigned owners - full onsite audit by BSI completed June 2021
oWorked with Process Owners to develop actions and plans to support the development of documentation
oDeveloped new processes and procedures required by the new standard-contingency planning/testing, and risk assessment
oImplemented Jira software to manage the corrective and preventive action processes while participating in Engineering scrum activities
oLed the cross-functional team evaluation and selection of QMS software for implementation – QT9
Implemented Internal, External and Supplier corrective action processes from ground zero - Work with team members to focus on problem solving (8D, 5 Why, A3PS, Kaizen) to drive improvements to reduce internal and external quality issues
Lead quality involvement and actively participate in the Hoshin Kanri (HK) process along with Kaizen and continual improvement activities – achieved quality focused goals to improve our score by 10% - daily reviews completed
Assess and evaluate government contract requirements using FAR/DOD guidelines to ensure company compliance (U.S. Navy, FM, Electric Boat, DCMA/DLA, NNS, SpaceX) and comply with AS 9100
SINGLETON CONSTRUCTION, LLC. (General Contractor/Construction), Canal Winchester/Lancaster, Ohio 2018 - 2022
Senior Business Consultant/Contractor
Lead the implementation of ISO 9001:2015 at Singleton Construction, LLC to help define the organization as a leading contender and differentiator as a General Contractor construction provider.
Responsibilities include:
Develop/build relationships with the facility to enable mutual communication and corrective action results
Develop plans to implement ISO 9001:2015 in the Canal Winchester facility-successfully achieved full compliance to the standard:
oGenerated gap analysis of missing areas to be addressed, assigned owners
oWorked with Process Owners to develop actions and plans to support
oDeveloped new processes and procedures required by the new standard-contingency planning/testing, risk assessment
Work with team members to focus on problem solving (8D, 5why) to drive improvements to reduce internal and external quality issues
Lead and develop KPI measurements for key processes to uncover and resolve deficiencies before reaching customer
Develop and implement aggressive plan to implement systems to manage, improve, and automate the approval process for documents using DocuSign, Adobe Sign and Box
Ongoing management of the company Internal Audit plan/execution
FEDERAL MOGUL (Automotive/Champion spark plug), Cambridge, Ohio 2017 - 2018
Quality Manager
Business operations consultant supporting quality management systems and continuous improvement efforts for Federal Mogul, successfully achieving cost reductions from efficiencies, improvements and streamlining operations.
Responsibilities included:
Develop/build relationships with customer plants to enable mutual communication and corrective action results
Develop plans to transition from TS 16949 to IATF 16949 in the Cambridge facility-successfully achieved re-registration May 2018-2 minor non-conformances:
oGenerated gap analysis of missing areas to be addressed, assigned owners, and completed on-time
oDeveloped new processes and procedures required by the new standard-contingency planning/testing, and risk assessment
Reenergize and redirect resources to focus on problem solving (8D, 5why, FM TiPs, & SSGB projects) to drive improvements to reduce internal and external quality issues
Lead and develop KPI measurements internally/externally to uncover and resolve deficiencies before reaching customer through implementation of product/process auditors
Reduced customer complaints from 35+ per month to the current state of six per month (initial target was less than eight)
Developed and implemented aggressive plan to implement the Plex Quality Management Document Control System module to manage, improve, and automate the approval process for documents QMS: Quality Management System Plex; implemented the Problem Corrector module to manage and maintain the corrective/preventive action system, automate the workflow, assigning responsibilities and documenting problem-solving and action items
Improved document revision control and accuracy through reduced hard copy binders from 350 to ZERO
INTELLIGRATION (Consulting Company), Columbus, Ohio 2016 – 2017
President/Consultant
Supported quality management systems and continuous improvement efforts of day-to-day businesses, looking for cost reductions from efficiencies, KPI’s, improvements, software and streamlining operations and successfully addressing requirements based upon needs.
MIDWEST ACOUST-A-FIBER (Automotive/Thermal & Acoustical), Delaware, Ohio 2015 – 2016
Director of Quality
Served as a quality systems and process improvement Director in the manufacturing environment of thermal and acoustical (woven/non-woven fabric/fiberglass/metal stamping) products, which served as a Tier 1 provider to Stellantis (Chrysler), GM, Ford, Toyota, DMAX, Subaru, and Honda.
Responsibilities included:
Managed three multi-national locations’ TS 16949 registration, quality team members and all matters related to part/process/product quality
Leading key corrective actions to improve FCA quality score from 0% to current state of 100% in a six-month timeframe
oDeveloped/build relationships with customer plants to enable mutual communication and corrective action results
oLed internal warranty analysis to improve customer performance and understand/dispute invalid claims
Developed & executed expanded plan to implement TS 16949 in Mexico and ISO 14001 in accordance with customer requirements using QAD/Cebos/MQ1 software modules
Led and developed KPI measurements internally/externally, uncovering and resolving deficiencies before reaching customer through implementation of “roving” internal auditors
Reduced GM PRR’s from three every month to less than one every six months
Led/participated in quality activities for new and existing product launches
VOLVO PARTS NORTH AMERICA (Automotive/Heavy Truck & Construction Equipment), Lewis Center, Ohio 2012 – 2014
Manager, Operational Development/Volvo Production System & Quality, Goods In
Top quality leader in the main/largest North American central parts aftermarket distribution warehouse for Volvo Inbound logistics encompassing over 250,000 part numbers and 1M square feet.
Responsibilities included:
Led continual improvement activities to support Goods In processes, upgrading to SAP/DLx Warehouse Management System
Led development and implementation of the Volvo Production System (VPS) in accordance with corporate roadmap
oTrained all employees to implement 5S techniques to support workplace organization as the cornerstone
oWorked with process owners to develop appropriate standardized work instructions and KPI’s/PI’s relating to the Volvo Production System
oServed as “key user” and performed User Acceptance Testing (UAT) for Reverse Logistics process for buybacks and returns, working with IT, Global Process Owners and documenting software defects using HP Test Director
Implemented Quality Alert and Quality Hold processes to address issues with product/process and improve communication
Collaboratively reviewed and led accounts payable process improvement to reduce missing receipts and shortages by 85%
Collaboratively worked to reduce trailer que from 100 to under 10 and within one day of unloading
Worked with suppliers to improve internal performance with packaging, damage and delivery
Resurrected ISO 9001:2008 and ISO 14001:2004 systems, bringing them up to a functional standard
oSuccessfully achieved facility recertification for corporate registration
oServed as Management Representative for both ISO 14001 and ISO 9001
INTELLIGRATION (Consulting Company), Columbus, Ohio 2012 – 2012
MISSION ESSENTIAL PERSONNEL (Government Contractor/Security Personnel, Cyber Security, Intelligence, Language)
President
Served as a Consultant supporting the CNTPO and miscellaneous government contracts to develop and implement an ISO 9001:2008 compliant Quality Management System across MEP reporting to the Corporate Director of Quality Assurance.
Responsibilities included:
Responded to contractual requirements with statement of work responses and process flows to assist in the contract response process
Conducted a gap analysis to determine areas of deficiency of all required procedures of ISO 9001
Developed, identified resources, and managed ISO 9001 project implementation plan over course of 6 months
oWorked with process owners to capture information to develop procedures and processes
Developed training materials to support the education of employees for internal audit, corrective/preventive action and root cause analysis (Powerpoint and voice over tools used to reduce live training costs)
Achieved required targets on time or ahead of schedule, achieving costs savings in the consultancy budget
Upon departure, ensured that all documentation was explained and clarified to ease the transition of work completed into the organization
HFI (Automotive/Cutting, Sewing, Assembly, Seating, Welding, Foam), Groveport, Ohio 2008 – 2011
Corporate Quality Manager
Top quality executive in the manufacturing environment of cut & sew, seating, foaming (conventional/foam in place), welding and assembling interior trim products as a Tier 2 provider to Honda, Toyota, GM, TS Tech/Trim, and Nissan in Columbus, Ohio.
Responsibilities included:
Quality oversight and leadership of multi-site (5) operations
Conducted a gap analysis to determine areas of deficiency in all manufacturing facilities – focus on P&L Improvement, achieved 20% - implemented Cost of Poor Quality (COPQ)
oDeveloped corporate quality strategy internally and with customer base
oDeveloped SWOT analysis to identify opportunities to improve and leverage strengths and corporate continual improvement action plan to address issues
Identified and led team to purchase and implement “leading edge” technology in 5 manufacturing facilities to automate the quality management system – served as operations overall project manager and implementation lead - now a part of QAD (www.cebos.com)
Developed and implemented “Top 5” approach to improve performance and build stronger relationships with largest and/or key strategic customers:
oQuarterly reviews/visits with Top 3 customers to review performance
oWithin nine months, achieved release from customer-imposed quality improvement plan
oAchieved ZERO ppm’s for eighteen months
Served as lead quality representative for all high impact quality issues
oNegotiated cost avoidances more than $1M
Led in supplier management reengineering; development process-achieved 32% improvement in PPM reduction
oImprove management of suppliers and results of the product launch process
oFocus on balanced approach to measuring supply base (severity ranking, ppms, delivery)
oHeld Supplier Summit with Top 60 suppliers to communicate performance expectations
MIDWEST ACOUST-A-FIBER, (Automotive/Thermal & Acoustical), Delaware, Ohio 2004 – 2008
INDUSTRIAL POWDER COATINGS (Automotive/Powder/Electro-Coating), Norwalk, Ohio 2003 – 2004
Quality Assurance & Continuous Improvement Manager
E^DELTACOM/ITC^DELTACOM (Professional/Managed Services/Data Center), Atlanta, Georgia 2000 – 2002
Director, Customer Care & Performance Management
SEARS CUSTOMER CARE NETWORK (Service/Call Center), Austin, Texas 1999 – 2000
Network Quality Management Operations Manager
FIRST AIR EXPRESS (Service/OTR Trucking/Warehousing), Austin, Texas 1997 – 1999
Quality Manager
ERNST & YOUNG LLP (Service/Marketing/Consulting), Cleveland, Ohio 1996 – 1997
Operations Manager
ROCKWELL/ALLEN-BRADLEY COMPANY (Industrial Automation/Manufacturer/R&D), Cleveland, Ohio 1989 – 1996
Business Processes Analyst
UNITED STATES NAVY (Military), California, Florida, Korea, United Kingdom
Yeoman First Class (YN1/E-6)
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