Business Intelligence Customer Service

C A L I S E B. MA I R

Delaware, OH ***** 614-***-**** ********@*****.*** www.linkedin.com/in/calise-b-mair PROFESSIONAL SUMMARY

Results-driven Account Manager with a strong background in customer relationship management, project support, and business intelligence. Adept at identifying client needs, optimizing retention strategies, and driving revenue growth. Proven ability to manage multiple accounts, develop creative solutions, and maintain customer satisfaction. Skilled in digital media and art, technical documentation, event coordination, and data analysis to enhance customer experience. Seeking a remote customer support, project management, or managerial role to leverage expertise in financial advising, leadership, and communication. SKILLS & COMPETENCIES

- Customer Relationship Management (CRM)

- Account Management & Client Support

- Data Analytics & Business Intelligence

- Project Planning & Task Tracking

- Microsoft & Adobe Tools

- SharePoint & Digital Content Management

- Event Coordination & Logistics

- Training & Leadership

- Technical Documentation

- Fluent in German

PROFESSIONAL EXPERIENCE

BMW Financial Services Feb 2023 – Present

Customer Service Rep.—Lease Loyalty Advocate—Contract Amendment and Refinance Specialist

- Manage customer relationships to ensure high retention and satisfaction.

- Provide financial advising and lease-end solutions to optimize customer loyalty.

- Coordinate with internal teams to streamline customer support and service processes.

- Utilize CRM tools to track and analyze customer trends for improved engagement. Joann Fabric & Craft– Customer Service Representative May 2019 – May 2021

- Pandemic-related business transitions, including e-commerce and new retail procedures and tactics.

- Managed customer concerns and provided tailored product recommendations.

- Processed transactions and promoted sales, ensuring an excellent customer experience. Columbus Zoo and Aquarium / Zoombezi Bay—Team Member April 2014 – Aug 2016

- Provided customer service in tourism, handling sales, POS transactions, and marketing.

- Assisted in business operations and promotional event planning.

- Upsold products and services to increase revenue. ADDITIONAL EXPERIENCE

Utah State University Operations Team Aug 2018 – Jun 2021

- Coordinated logistics for university events, including executive meetings, sports events, and gatherings.

- Managed event planning tasks such as scheduling, attendee coordination, and vendor communication.

- behind-the-scenes experience in business operations, event execution, and stakeholder engagement.

- Assisted in ensuring smooth event execution by troubleshooting last-minute logistical challenges. New Albany Intermediate School – Special Education Aide Feb 2022 – Feb 2023

- Created structured documentation for student progress tracking and needs. La Petite Academy – Teacher Apr 2021 – Feb 2022

- Managed a classroom, focusing on early childhood development and structured learning programs.

- Coordinated schedules, lesson planning, and student progress reports. EDUCATION

Western Governors University – Master of Business Administration (Expected: June 2025) Utah State University – Bachelor of Science in Art with Minors in German & Mathematics May 2021 REFERENCES

Available upon request.

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