SeaTac WA 98198
My work experience includes.
Consistently recognized by colleagues for exceptional talents in needs analysis and problem
Resolution in fast-paced environments. Solid professional standards; excellent track record of dependability. Maintain focus onachieving results while implementing solutions to meet a diversity of needs.
Knowledgeable of business and management principles involved in strategic planning, resource
Allocation, leadership technique, and coordination of people and resources.
Knowledge of administrative and clerical procedures and systems such as word processing,
Managing files and records, designing forms, and other office procedures and terminology.
Consistently demonstrate responsiveness, strong customer focus, and ability to build well
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local,
State, or national security operations for the protection of people, data, property, and institutions.
Knowledgeable of computer programs to include Word, Works, PowerPoint, Excel, and Access.
G2 secure staff shift manager (wheelchair contract)—Seatac airport
01/12/2010 to 02/01/3014
Supervises and coordinates daily activities of employees to ensure a safe and effective operation.
Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations
Responsible for shift schedule to include: work station assignments, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
Set schedule and labor for forecasting wheelchair request from Alaska airlines. Review schedule every week and day depends on the forecast from customer (Alaska airline).
Enforces Company policies and procedures, including disciplinary action, and promotes DGS policies on Equal Employment Opportunity, Professional Conduct, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
Communicates with Manager concerning any problems or issues. Arranging meeting with customer for performance review and addressing passenger complaint .
Schedules and conducts shift meetings.
Trains, coaches, counsels and mentors employees in compliance with company policies
Assists in the administration of payroll; completes shift paperwork and performs other administrative functions
AIRSERV COORPORATION janitorial manager (DELTA AND PORT)-SeaTac airport
Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings
Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings
Develop operational improvement plans and implements process changes within assigned buildings
Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers
Inspect work performed to ensure conformance to specifications and established standards
Manage, supervise and coordinate activities of workers engaged in janitorial services
Demonstrate and promote company culture, values and management philosophy
Develop and recommend custodial operating budget and ensure the department operates within budget
Train new employees
Control expenses within area of responsibility
Confers with staff to resolve production problem
PERFORMANCE LEADER/MANAGER/Operation manager (company Airserv /ABM 01/11/2011---present)
Driven operations leader offers extensive hands-on experience and a consistent track record in
Exceeding goals set forth by AirServ Corporation.
A self-starter with a proven ability to conceptualize and implement innovative solutions.
Technologically competent, past achievements demonstrate a clear ability to utilize new,
Cutting-edge technologies as a means of updating processes/systems. Highly effective
Leadership and motivating skills support the development of cohesive teams in the
Collaborative achievement of strategic goals. Visionary and creative problem solver who
Controls costs and minimizes risks while simultaneously driving desired results for bottom-line
Profitability. Talent for analyzing business data and identifying opportunities to improve
Operational efficiencies. Exceptional interpersonal capabilities, able to cultivate relationships
With clients. Communicate effectively throughout the organization with a hands-on approach by
Using strong verbal communication skills and proficiently using the Microsoft Office suite.
Thrive in a fast paced, growth-oriented, highly competitive environment.
· Created an environment where a culture of safety can thrive through extensive frontline
Involvement and the use of established company policies and procedures.
· Reduced accidents (ACD or GSE) or lost time injuries by constantly stressing the
Importance of safety, effectively coaching and counseling employees when observed committing
An unsafe act, etc.
· Focused the frontline workforce on the delivery of critical elements of quality
Assurance for Delta’s Cabin Appearance program by delivering Standard Work Procedures
And world class training programs
· Validated and enhanced Air Serv’s culture of honesty and integrity at SEA by
Collaborating with Delta’s onsite leadership team and baggage service team to create and
Implement a misplaced article and return process.
· Drove innovation, improved equipment and enhanced employee relationships by
Creating and leveraging business relationships with Inflight services, contracted GSE services,
And client’s leadership team to better understands and serve their needs.
· Improved morale by creating a culture of trust between management and frontline
Employees using strong communication and change management methodologies.
EDUCATION • TRAINING
B.SC, Computer Science,Grantham university KS
Certified Automated Logistical Specialis, Fort lee,VA
Certified Manager Certification,with advanced customer service care, BAGS, SEA
Derek Howard ( Delata SEA Ramp manager ---206-***-****)
Department Manager – SEA
Brian Blanks( deep clean SEA station manager Delta)
Shift Manager Dept 206/SEA