Janelee Kelley

Raleigh, NC • 315-***-**** • adb096@r.postjobfree.com

IT SUPPORT PROFESSIONAL

Ambitious and multifaceted IT Professional. Currently seeking a position to leverage existing skills and utilize new certifications earned, while contributing to the success of an organization. Skilled in customer support, troubleshooting and repair of computers, mobile devices, and printers.

Technology Summary

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Key Skills

Install and configure computer hardware, software, systems, networks, printers and scanners

Ability to stick to deadlines, prioritize and display problem-solving skills

Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

Cloud Platform Support to include: Microsoft Intune, Azure, Office 365 and Google Cloud Applications

Implement wireless networks, and various topologies

Build and repair basic PC and networking equipment and components

Troubleshoot and repair issues with basic operating systems, software, and device programs.

Education

MyComputerCareer Graduation: June 2020

Information Technology Systems Administrator Program

Experience

Homemaker July 2017 - Present

Arranged and moderated advanced homeschool curriculum for children.

Performed sole instruction of learning-to-read curriculum.

Constructed a diverse, educationally challenging and learning friendly.

Implemented various extracurricular activities for social and mental development.

Housekeeper June 2003 – June 2015

Timberlake Camp

Made beds, changed linen and stocked bathrooms, vacuumed, emptied trashes, etc.

Used chemicals to disinfect furniture.

Answered customer questions, addressed complaints or fulfill specific requests.

Observe precautions required to protect guests property, and report damage, theft, and found articles to supervisors.

Manager

Valero December 2007 – November 2009

Ensured all categories within the store were maintaining the specific margins.

Created an innovative sales strategy and incentive program that increased sales and developed a program to ensure quality and consistent training for all new employees.

Hired, trained and evaluated personnel and promoted or fired employees when appropriate.

Inventoried stock and re-orders when inventory dropped to a specific level and monitored sales activities to ensure that customers received satisfactory service and quality goods.

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