Seeking to migrate from inside sales to software programming

ZACHARY IUSO

*** ******** *** ● Piscataway, NJ **854 ● 862-***-**** ● **********@*****.***

EDUCATION Rutgers University, New Brunswick, NJ

Bachelor of Arts, Computer Science, 2017 Minor in Mathematics

PROFESSIONAL EXPERIENCE

Inside Accounts Manager, June 2018 - Present

SHI International, Somerset, NJ

●Providing pre- and post-sales support to assigned customer accounts regarding product information, software licensing, pricing, and availability.

●Maintaining relationships with existing corporate customers and help establish personalized, quality levels of customer service.

●Help drive sales alongside the Account Executive, working to maximize revenue and gross margin while providing a full solution for the customers’ needs.

●Take initiative to resolve issues by engaging with internal and external specialists, acting as a liaison between customers and manufacturers, and escalating as needed.

Swim Instructor, July 2017 - December 2018

Spa 23 Fitness and Lifestyle, Pompton Plains, NJ

●Conduct instructional swim classes for children of all ages, both solo and with a co- instructor. Groups may include 1 to 12 children at a time.

●Conduct private swim lessons with personal clients, varying from non-swimmers to competitive swimmers, addressing goals and needs and communicating effectively with the swimmers and their guardians.

●Perform lifeguarding and maintenance duties to ensure patron safety and member satisfaction.

Aquatics Staff Supervisor, Jan. 2015 - August 2017

Rutgers Aquatics, New Brunswick, NJ

●Lead shifts of 3 to 5 staff members in proper facility operations, meeting patrons’ needs, and answering questions.

●Supervise, manage, and schedule shifts of 60+ American Red Cross Lifeguards.

●Plan and lead monthly in-service training events, assessing employee skills and qualifications.

LEADERSHIP ACTIVITIES

Kappa Sigma Fraternity (KΣ), April 2014 - May 2017

●Grand Scribe for the Gamma Upsilon Rutgers University Chapter, November 2015 – November 2016

●Risk Management Chair

●Rush Committee Chair

●Freshman Move-In Volunteer

TECHNICAL

Programming:

●Knowledge in C, C++, and Java computer languages.

●Some exposure to Maple, Android, Unity, C#, MySQL.

●Fluent in Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and Internet use.

CERTIFICATIONS

●C Programming Language Certified Associate (CLA)

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