EDUCATION Rutgers University, New Brunswick, NJ
Bachelor of Arts, Computer Science, 2017 Minor in Mathematics
Inside Accounts Manager, June 2018 - Present
SHI International, Somerset, NJ
●Providing pre- and post-sales support to assigned customer accounts regarding product information, software licensing, pricing, and availability.
●Maintaining relationships with existing corporate customers and help establish personalized, quality levels of customer service.
●Help drive sales alongside the Account Executive, working to maximize revenue and gross margin while providing a full solution for the customers’ needs.
●Take initiative to resolve issues by engaging with internal and external specialists, acting as a liaison between customers and manufacturers, and escalating as needed.
Swim Instructor, July 2017 - December 2018
Spa 23 Fitness and Lifestyle, Pompton Plains, NJ
●Conduct instructional swim classes for children of all ages, both solo and with a co- instructor. Groups may include 1 to 12 children at a time.
●Conduct private swim lessons with personal clients, varying from non-swimmers to competitive swimmers, addressing goals and needs and communicating effectively with the swimmers and their guardians.
●Perform lifeguarding and maintenance duties to ensure patron safety and member satisfaction.
Aquatics Staff Supervisor, Jan. 2015 - August 2017
Rutgers Aquatics, New Brunswick, NJ
●Lead shifts of 3 to 5 staff members in proper facility operations, meeting patrons’ needs, and answering questions.
●Supervise, manage, and schedule shifts of 60+ American Red Cross Lifeguards.
●Plan and lead monthly in-service training events, assessing employee skills and qualifications.
Kappa Sigma Fraternity (KΣ), April 2014 - May 2017
●Grand Scribe for the Gamma Upsilon Rutgers University Chapter, November 2015 – November 2016
●Risk Management Chair
●Rush Committee Chair
●Freshman Move-In Volunteer
●Knowledge in C, C++, and Java computer languages.
●Some exposure to Maple, Android, Unity, C#, MySQL.
●Fluent in Microsoft Word, PowerPoint, Excel, Adobe Acrobat, and Internet use.
●C Programming Language Certified Associate (CLA)