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Store Manager Customer Service

Houston, Texas, United States
November 06, 2019

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Knowledge of restaurant business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.

Highlights of Qualifications

Motivating, developing, and directing people as they work, identifying the best people for the job.

Perform food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

Monitoring/Assessing staff and customer needs to better serve.

Actively looking for ways to help people.

Professional Skills / Customer Service

Knowledge of raw materials, production processes, quality control, business costs and other techniques for maximizing the effective production of food menu items.

Monitor compliance with health and fire regulations regarding food preparation and serving, building maintenance within business premises.

Manage food, liquor, wine and other beverage consumption to anticipate amounts to be purchased or requisitioned.

Monitor work procedures and operational problems to determine ways to improve services, performance and safety.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Associates in Culinary Arts degree.

Communication Skills

Active Listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

The ability to communicate information and ideas in speaking so others will understand obtaining information from all relevant sources and documenting accordingly.

Fluent in English and Spanish.

Clerical / Computer Skills

Familiar with Microsoft Office programs including Outlook, Word, Excel and PowerPoint older and newer versions.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Manage inventories of food products and store materials to best serve the business demands.

Work History

Pasta Company Corpus Christ, Texas

Sous Chef 2017 to Present

Pizza Hut Corpus Christ, Texas

Area Manager (Southeast) 2014 to 2017

“Manager of the Year” three times.

Trinity Towers Corpus Christ, Texas

Sous Chef 2011 to 2014

Black-Eyed Pea Corpus Christ, Texas

Store Manager 2005 to 2011

Luby’s Restaurant Corpus Christ, Texas

Store Manager 1998 to 2005

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