SHAMNIKA WILEY

**** *. ****** **. *******, GA ***68 678-***-**** adaqfj@r.postjobfree.com

Objective

My objective is to obtain a permanent position within your company where I can use my customer Service, Administration and Communication skill to manage projects and deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. Good judgment and the ability to express thoughts clearly and simply

Education

Immanuel Christian School

Private School (High School)

Scarlet Oaks Vocation of Cincinnati

Business & Career Building

South Western College of business of Cincinnati

Business Management

Job Corps of Cincinnati

Office Assistant Training

Experience

Front Row

05/16 Current

Brand ambassador

targeted customers in order to increase awareness, create a specific image, generate sales opportunities and build customer preference

Number one top notch Home Improvement

06/13 Current

responsible for monitoring and reviewing systems, usually focusing on specific outcomes such as improved timescales, turnover, output, sales, etc. They may supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects.

Support Tech, Customer Service Sitel W@H

Calls involve billing, and billing inquiries, collecting payments, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting. Clients come from various industries such as financial services, telecommunications, retail, hospitality,7 years of proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners. 04/11 - 02/13

Lead Generation, Student Loan Consolidator 1NW Contact W@H Matched Current or Potential students with colleges In and out bound calls up to 80 per day provided information to current or potential students for life changing careers, maintain patience, professionalism with excellent communication skills both written and verbal. Lead generation, campaigns calls that are dialed through the Five 9 system. The leads being dialed are received from those who have expressed interest in obtaining or furthering their college degree. Followed the script, while toggling between screens to enter the information into two web portals. Not collecting any payment but utilized rebuttals with understanding there is a high level of rejection.

10/07 - 09/10

Medco Health Pharmaceutical Data Entry Specialist Prior Authorization Representative

Level 3 data entry Processing 28 prescriptions per hour, Ensuring accuracy & prompt delivery of patient information. Acquired training that resulted in a promotion with-in six months Handle inbound telephone and written inquiries from pharmacists and doctors regarding prior authorization by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria. Provide information to clients, participants, pharmacists and doctors regarding participants pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions. Facilitate resolution of drug coverage issues and pro-actively address research and resolve issues while maintaining accurate and complete documentation of all inquiries for continuous improvement. Worked collaboratively with other associates and supervisor to ensure that best practices are shared.

4/05 - 10/07

Avon l CSR

Receiving over 500 inbound calls per shift

2

Assisting customers with account information & phone orders Collected on aged accounts

Used data entry to update accounts for payments, client billing and orders Receiving over 500 inbound calls per shift

Assisting customers with account information & phone orders Collected on aged accounts

Used data entry to update accounts for payments, client billing and orders 3

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