MANAGER OF INFORMATION TECHNOLOGY & SYSTEMS
Combines success in IT leadership with hands-on technical skills to help companies optimize the use of technology to grow and streamline business. Deep experience in client management provides customer service perspective valuable in vendor relations and as a trusted advisor to leadership.
Produces superior return on IT investment by driving solutions that meet organizational requirements while conserving hardware and software related expenses. Optimizes efficiency by effectively balancing internal and external resources. Well-versed in business continuity, disaster recovery, data and network security, and application continuity to reduce risk and ensure business stays in business.
IT Strategy Development Network Administration Business Continuity
Project Management Staff Development & Training Vendor Management
Implementation & Integration Security & Risk Management Budget Management
Cambridge Education Group, Braintree, MA
Delivers the highest quality academic, creative, and English Language programs to prepare students to progress onto the world’s leading universities.
North America IT Manager (2014 to present)
Promoted into this newly-created role to plan, design, and direct technical operational activities to support the needs of students, faculty, and staff at schools in MA, CA, TX, RI, NY, IL also Toronto and Calgary Canada. Ensure efficient operations of technology functions including security, network operations, end user services, and technology training. Research new technology, equipment, products, and services to scale with the operation. Develop and manage IT budgets; oversee purchasing, ordering, and replacing of aging or defective hardware and software. Onboard, train, and mentor IT team to improve overall support and customer service. Report to the global head of IT.
Planned and directed IT/construction projects to convert 14 North American school locations to conform to the Cambridge Education Group model
Led build out of the new 200,000+ sq. ft. flagship site in Braintree and relocation of ongoing IT operations from the former Newton site; integrated systems for a dormitory expansion at the Braintree location in 2018
Selected for the IT strategic planning and steering committee. Created and documented IT policies and procedures, written information security program (WISP), and equipment acceptance and usage policy
Collaborated with the IT leadership of eight colleges to integrate systems supporting the OnCampus freshman mentorship program into existing infrastructure
Set up entirely new operations for schools in San Diego, Toronto, San Francisco, Calgary, Chicago, and Boston
Oversaw numerous network installations and upgrades, Wi-Fi installations, and video analytics
Primary liaison between the client schools and the UK-based software support team to coordinate several new applications including Lync 2016 and a new customer relationship management (CRM) application
Information Technology Lead (2013 to 2014)
Coordinated the efforts of internal and external teams to build out necessary processes and functionality. Partnered with business-side partners to streamline and automate operations functions. Sourced, implemented, maintained, and supported technologies to enable growth. Oversaw rollouts, integrations, and migrations. Managed vendor and support contracts. Ensured data security, business continuity, and disaster recovery plans were in place. Built, enhanced, and supported servers, desktops, WIFI, and VoIP including Windows, Cisco, HP, and Fortinet networks
Hired by the UK-based CTO as his first technology resource based in the US
WSP Global, Inc., Boston, MA
World's leading engineering professional services firms.
Service Delivery Technician (2012 to 2013)
Managed and maintained technology operations to support the implementation of strategies set by upper management. Analyzed business requirements to recommend appropriate and most cost-effective telephony, hardware, and software investments. Identified the need for upgrades, configurations, or new approaches to the Active Directory. Troubleshot network connectivity, desktop, and server support issues.
Utilized Prism deployment software to reduce time and effort on installations and upgrades
Troup Real Estate, Mansfield, MA
Property Manager & Principal Broker (2003 to 2011)
Coordinated operations and IT support for a residential real estate sales and property management enterprise. Ensure that the 14-agent team was fluent in the proper use of applications and the office network.
Property and project manager of the 100-unit Regency Apartments for Halkeen Property Management in 2010 and 2011, including installation of structured cabling and WIFI networks
Managed Woodlawn Gardens for Picerne Real Estate Group from 2008 to 2010
Previous employer: John Hancock as Help Desk Representative and Lead email and messaging consultant
University of Massachusetts Lowell, Lowell, MA
Master of Science Degree in Information Technology (anticipated 2020)
Eastern Nazarene College, Quincy, MA
Bachelor of Science Degree in Business Administration
Mount Ida College, Newton, MA
Associate of Applied Science in Electrical Engineering
Windows Desktop (XP, 7, 8, 10) Server (2003, 2008, 2012, 2016, Hyper-V), Exchange (2003, 2010, 2016), and Active Directory; macOS, OS X; Lync/S4B client and server (2010, 2013, 2016); Cisco, Fortinet, Meru, Meraki VoIP Telephony, SolarWinds