SIDRA SHAHEEN SHEIKH
email@example.com 551-***-**** 105A North Street, Bayonne, NJ 07002
Customer-oriented Customer Success and Project Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Accomplished professional with over 8 years of experience in driving enterprise-wide project management and process improvement initiatives. Expertise in aligning organizational processes on global scale through Financial and Regulatory Technology. Demonstrated leadership skills that drive enterprise optimization goals and enhance organizational operations.
Bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools.
●Proficient in MS Office - Word, Outlook, Project & Visio
●Writing use cases, user story, test cases, test plans, & test scripts/procedures
●B2B customer relationship management
●Software integration & Implementation
●Strong analytical skills
●Software Development Lifecycle
●On-site product demonstrations & Training
●Regulatory compliance knowledge
●Excel – Pivot Tables & Macros
Customer Success / Project Manager
07/2018 - 08/2019
CUBE- Regulatory & Compliance Technology New York, NY Full-time
●As the Champion team, responsible to support customers during both pre-sale and post-sale engagements and act as the main point of customer contact during their relationship with CUBE - SaaS cloud-based solution.
●Create workflow for financial services to ensure compliance for regulations such as, Dodd-Frank, CCAR, MiFID, FACTA, Basel, CFT/AML/KYC, WORM and GDPR.
●Client Onboarding - Set and manage client expectations
●Supported remote and online training initiatives by writing manuals and PowerPoint slides.
●Have extensive knowledge of the regulatory landscape within financial services either within in a financial institution, consulting business or technology company.
●Manage the delivery of product demonstrations, customer proof of concepts and product roll-out, from initial discussions through to successful delivery.
●Ensure customer needs are established, fully qualified, documented and articulated to support effective delivery of objectives and requirements.
●Collaboration with internal stakeholders to plan required resource, develop and agree measurable objectives and monitor progress through to delivery.
●Delivery of in person product training as required both internally and externally by customers.
●Support customers with the successful deployment of CUBE and establish opportunities to increase value within their organization.
●Support customer change management activities to support effective deployment of solutions.
●Track record of overseeing successful deliverable across multiple projects within agreed deadlines.
●Build and maintain relationships with both internal and external stakeholders.
●Applied extensive expertise in System Development Life cycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
Project Manager/ Project Coordinator
01/2018 - 06/2018
Prudential - Procurement and Legal Newark, NJ Contract
●Issues and Risk Management: Log issues and risks, follow-up with clients on issue and risk status, and track issue and risks through to resolution
●Presented information to senior stakeholders in charts and graphs, such as timeline and resource utilization by creating PowerPoint slides.
●Meeting Management: Schedule meetings, send invitations, book rooms, arrange for a conference line, manage attendee list, attend meetings, take and issue meeting minutes
●Maintain project schedule and follow-up with responsible parties, updating task completion information, resources, adding detail tasks, establishing dependencies, etc.
●Maintain project documentation on MS Project and SharePoint
●Communicate and maintain status report (I.e., tactical sections, such as milestone progress, risks and issues)
●Maintained project progress, including status of key deliverable, issues, risks, etc., evolving into a “go-to” person for questions for those not as engaged in day-to-day details
●Completed full-scale project plans, including overseeing engineering activities and design processes.
●Discussed proposals with interested parties such as vendors, contractors and facility review boards.
●Produced status reports for customers and senior management.
05/2017 - 10/2017
BlackRock - Legal and Compliance New York, NY Contract
●Part of internal development teams and business partners across the Compliance department, including Financial Crime, to identify scope and define approach as well as execute on key deliveries.
●Responsible for creating business requirement documents, data mapping diagrams and functional requirement documents.
●Managed and tracked progress of project tasks across several Compliance initiatives, including, but not limited to, maintaining project plans, resource allocation charts and many other project documents.
●Work as Project Manager leading key Compliance and Financial Crime initiatives in the Americas, APAC, and EMEA including scoping, executing, and communicated key deliverable for 5 projects at a time.
●Analyze transactions, set up account alerts across business lines. Initiative to ensure due diligence for potential Bank Secrecy Act/Anti Money Laundering (BSA/AML) red flags.
●Manage and generate alerts intended to identify persons and/or entities that may be laundering money, perpetrating consumer fraud, victims of consumer fraud, or funding terrorism.
●Perform reporting and requirements gathering for a variety of AML/KYC money laundering detection activities in support of BSA and AML regulations. This was to prevent financial crimes against the government and decreasing risk.
●Create and manage project plan, provide updates to senior stakeholders, and provide user training
●Manage the team’s pipeline to ensure timely completion of cases and appropriate management of the team’s capacity
●Lead weekly calls to track progress, delegate tasks, and coordinate cross-team initiatives including resource allocation, workflow management, and data collection.
●Work closely with development teams (Aladdin Product Group) to define and translate Aladdin-based project initiatives into achievable technical requirements.
●Direct and perform end-to-end User Acceptance Testing (UAT) for Compliance workflows on Aladdin Dashboard, Green Package, and centralized data repository (Data Lake).
●Issues tracked and resolved via JIRA or escalated to engineers in order to adhere to timelines and eliminate roadblocks.
●Define requirements, determine scope, and make strategic decisions for project plan presentation at annual offsite meeting with senior leaders.
●Organize content and communicate cross-functionally by creating comprehensive SharePoint content such as Gantt charts, project plans, and data-mapping diagrams.
Business Analyst/Project Management
11/2015 - 10/2016
Bank of America Plano, TX Contract
●OFAC/AML Enhancements Phase 2 - Phase 2 has two parts where we automate the upload process and automate data capturing (smart capture).
●Upload Integration Service - 4 Excel based Macros currently used to upload and capture OFAC data into back office systems (SDS/GBS for Asia and Tradeline for US.) Improve efficiency and reduce operational risk by integrating upload process into final step of KOFAX OFAC/AML data capture workflow, removing manual steps.
●Smart Capture - build database of previously captured OFAC/AML nouns. To enhance KOFAX OFAC/AML application to automatically capture any known OFAC/AML nouns, improving operational efficiency.
●Created BRD, kept up to date document on BoA database (Discovery), Kept documents up to date on Quality Center (QC), and meeting minutes.
●Lead meetings with international clients in APAC and EMEA created Requirement traceability matrix and document for high- and low-level design, created Process Flow, led daily/weekly team meetings.
Business Analyst/Project Management
08/2013 - 10/2015
BNY Mellon New York, NY Contract
●Working on web application development projects from end-to-end, through complete SDLC.
●Interacting with all team members from stakeholders, developers, testers, project manager, and release managers.
●Gathered business requirements by interacting with the end-users to create BRD. Converted the BRD into FRD (functional requirements specification document.) Also, change requests from the client by filling Change Request Forms (CRF).
●Performed in depth Gap Analysis with different business groups by arranging meetings on weekly/bi weekly basis to ensure that the system initiatives are met, analyzed and documented.
●Created Use Case documents and Process Flow diagrams using Microsoft Visio for all System Functionalities.
●Involved in Verification process on a regular basis using check lists, wrote SQL queries to check the database integrity.
●Recorded results and reported defects to development team using Quality Center (QC) and maintain project documents in project repository, sharing lessons learned.
●Manipulated data using pivot tables, pivot charts and macros in Excel.
06/2011 - 07/2013
HSBC New York, NY Contract
●Extract, discuss, and refine business requirements from business users and team members.
●Prepared workflow scenarios and performed gap analysis.
●Coordinated meetings with business clients and various IT teams including developers and testers to discuss defects.
●Functional testing was performed to check if all the new functionality worked as per specifications.
●Wrote SQL queries for various tasks.
●Collected, tracked and evaluated current business and market trend data.
●Tracked data problems and analyzed information to find root causes.
●Documented process flows and developed requirements for functional improvements and enhancements.
●Improved process automation end-user knowledge, producing documentation on protocols, system modifications and programming flows.
●Diminished process gaps for claims analysts and mail clerks to ensure optimal productivity.
●Elicited stakeholder feedback and input through interviews and surveys to integrate into process improvement.
Bachelor of Arts
Rutgers University New Jersey