Shelly S. Lorenz
email@example.com • (c) 720-***-**** 319 Jocelyn Avenue, Fowler CO, 81039
HR professional with twenty+ years of progressive experience in employee relations, corporate initiatives, driving best practices and delivering support in strategic changes and planning through a business partner relationship, with an excellent track record in employee relations, proven training, development and engagement skills, and the ability to oversee and consult for all personnel and provide excellence in managing even the most challenging of situations with poise and professionalism.
SUMMARY OF QUALIFICATIONS
● Employee Relations Focus ● Recruitment & Retention ● Employee Development & Talent Mgmt
● Payroll & Benefits Administrator ● Strategic Planning Partner ● Management Coaching & Counseling
● Risk Management Specialist ● Investigation & Mediation ● Federal/State Regulations Compliance
University of Colorado at Colorado Springs - Bachelor of Science, Business Administration - HR & Org Development emphasis
Human Resources Manager December 2016 - March 2018
The Geo Group, Inc - Aurora ICE Processing Center
Responsibilities: implementation and administration of all facets of facility Human Resource functions. Partner with facility leadership team on strategic planning. Serve as advisor to the Facility Administrator and facility management on Human Resources issues, support local recruiting and outreach efforts to identify and meet targets. Maintain personnel records and ensure data reporting compliance utilizing Company HRIS. Assistance and coaching on progressive discipline, standards of employee conduct and employee terminations, support staff misconduct response process in partnership with Office of Professional Responsibility (OPR). Engage and empower facility workforce and act as a conduit to provide facility Management, Regional HR and Corporate HR with insight into employee concerns. Administer employee developmental training program and new hire orientation, providing a vital piece of facility Officer training academy program. Serve as EEO specialist and maintain Affirmative Action Plan. Serve as subject matter expert for leaves of absence, FMLA and ADA issues. Ensure effectiveness and relevance of, as well as understanding and observation of, Company policies and procedures in compliance with contractual requirements and local, state and federal law. Manage assigned human resources staff including hiring, training and employee development. Coordinate grievance and disciplinary hearings, benefit programs, annual enrollment, and annual employee wellness program at facility. Manage unemployment claims, representing Company in hearings. Provide guidance on compensation, bonuses and other recognition programs. Monitor and coordinate workers’ compensation claim filing and management. Provide referral support for the Employee Assistance Program (EAP).
Accomplishments: revised leave management system to improve attendance via creation and implementation of dashboard-type tool for supervisors, improved employee morale and engagement through expanded employee development initiatives, streamlined staffing process via tracking tool, improved cost containment and reduced work injury claims through improved risk management techniques, and increased employee proficiency via consistent performance management process, therefore increasing overall effectiveness of Company workforce. Received full Federal clearance status, valid five years.
Senior Human Resources Professional August 2015 - April 2016
City and County of Denver, Department of Public Safety - Denver Sheriff's Department
Responsibilities: execution and follow through of all HR initiatives, processes and systems for assigned locations including Denver's Downtown Detention Center, County Jail/Denver Reception and Diagnostic Center, and Denver Sheriff's Department Impound Operations facility. In collaboration with leadership, create and implement strategic initiatives for business processes and overall agency success as it relates to workforce. Influence managers on optimal workforce utilization, talent management, training, and performance management. Organizational and municipal policy implementation and compliance. Investigations including interviewing, fact-finding, application of relevant laws, policies and precedents, and case resolution. Drive innovation in HR functions and processes through strategic planning. Partner with Management and staff to address root causes of human resource issues, resolve employee relations issues through effective communication and training with all levels of employees, ensuring approachability and fairness and providing direct interface with employees and client base. Leave management to include FML, LOA, USERRA military leaves, work injury leaves and PTO. Worker's Comp claims management in coordination with Risk Management Department; Modified Duty and Temporary Light Duty Programs administration in coordination with facility command staff. Provide training, coaching and reinforcement to ensure successful implementation of the performance management process thus maintaining organization effectiveness, compliance and equity. Process improvement via policy and procedural review, observation and guidance; creation/implementation of initiatives in alignment with Company-wide goals and objectives. Labor relations including negotiations and CBA compliance. Audits, legal compliance and employee records maintenance, all in adherence with confidentiality requirements.
Accomplishments: created successful tracking and administration tools for two biggest HR problem areas, Workers' Compensation and FML leave management; assigned primary responsibility for both. Created and implemented work injury management procedures in coordination with Risk Management Department, coverage provider and department heads.
Regional Human Resources Manager December 2001 - July 2014
Central Parking System, now dba SP+ (a Standard Parking company)
Responsibilities: Human Resources administration for 900+ employees throughout the Midwestern Region, to include all locations within each of nineteen cities, and oversight of up to five Payroll/HR Specialists throughout the region. Oversee regional policy and legal compliance as well as employee on-boarding and engagement. Business partnering and alignment of departmental initiatives with regional operational management team, corporate HR team, and local and corporate legal team. Employee Relations and Development to include performance management and improvement through approved measures such as Performance Improvement Plans, progressive discipline, employee training and development, investigations, and communication facilitation, successful track record in mediations and issue resolution. Ensure adherence to all regulatory agency requirements. Oversight of staffing activities, including compliance with internal staffing policies and OFCCP requirements. Assist hiring managers with posting, recruitment, selection, interviewing, testing and training processes. Responsible for onboarding process to include new hire orientation. Applicant tracking and reporting per OFCCP regulations, assist with city AAP development and implementation. Track hiring and retention statistics for trend analysis on a quarterly report basis; evaluation and reporting of hiring, turnover, and overtime data. Compensation and Benefits Administration entailing management and administration of the Corporate Performance Management and Benefits plans to all city personnel, annual evaluation and open enrollment processes. Oversee the administration of all health care plans to include initial enrollments, updates, coverage modifications, routine questions, and monthly reconciliation coordination with accounting department. Audit benefits eligibility, wages, performance evaluations, merit increase process administration using HRIS software. Management/Client Relations and Risk Management entailing maintenance of a close working relationship with management and employees, communication of disciplinary directives, coordination of investigations, adherence to company policies and all regulatory requirements. Worker’s Compensation and Unemployment claims management; Company representative and management advisor for third party proceedings such as mediations, hearings, reserve and settlement evaluations. Work closely with operations team to fully align regional and company-wide goals and objectives; provide direction and implementation assistance for organizational restructuring and efficiency improvement initiatives.
Accomplishments: Extensive involvement in recruitment automation project (online application and selection) and policy creation. Created and implemented PTO tracking system which was implemented company-wide. Received Employee of the Year, Friend of the Field award from local management and staff, Best Synergy Initiative award from corporate executive team.
Facility Human Resources Manager January 2000 – November 2001
Dominion Correctional Services, Crowley County Correctional Facility
Responsibilities and Accomplishments: direction of all employment activities including recruitment, selection, onboarding and
retention, Employee Relations, HRIS and records maintenance for staff of 275+. Coordinate with facility Investigator to oversee
disciplinary and termination proceedings, analysis of HR processes, facility and workforce statistics and deficiencies in order to
recommend and implement innovative solutions, Employee Development to include the creation/revision and implementation of
both new hire orientation and in-service training programs, Benefits and Employee Assistance Program administration, Safety &
Security program leader, Workers’ Compensation administration. Inform/counsel management and employees on all personnel
policies, ensure compliance of company employment, safety, labor relations, personnel, and employment (EEO) policies with all
federal and state labor law provisions. Direction and representation of facility in labor relations issues and grievances. Prepare
and produce daily and monthly personnel reports and quarterly summaries, coordinate with facility Business Manager on all HR
staffing and budgeted items to ensure cost containment and budget compliance. Responsible for oversight of Payroll Specialist.
References Available Upon Request