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Customer Service Staff

Manenberg, Western Cape, 7750, South Africa
October 12, 2019

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Name: Aviwe Mtunzi

Contact: +276********


Address: No 6 Mlonji street


Position applying for: Head Waiter

Personal Information

Date of Birth: 04/12/1985

Marital Status: Single

Gender: Male

Nationality: South African

Languages: Fluent in English

Visa Status: Employment visa


I wish to contribute my services as a Head waiter in your restaurant whereby I can serve the guests and work under the management of an effective business management, I will be helping my colleagues and our guests in order to make sure the business runs smoothly and also developing the business in all aspects of it’s growth which might need my assistance for the benefit of my skills and as well as of the organization. I will be able to pass on my knowledge and expertise to the staff and assist the new joiners on the operation procedures.

Summary of Capabilities


Working individually and within a team.

The ability to identify and understand the speech of another person

Remarkable restaurant experience and expertise

Honest, hard work and committed

Ability to work under pressure

The ability to listen to and understand information and ideas presented through spoken words and sentences

Strong background in customer service and guest relations

Sound knowledge of kitchen operations

High level of interpersonal skills

Converse in multi-cultural food


Good knowledge of computer MICROS/PILOT/ POS ms words, excel

Ability to train new staff on the menu dishes as well as the service concept Educational Qualification

Highest level cert: High school

Professional Experience

Texas Roadhouse (Dubai Festival City)

Waiter and Trainer for new staff (2015-2019)

Reference:Nick +971******** )

Slug and Lettuce (Durbanville)

Waiter (2013-2015)

Reference : Elain Morset +27-21-915-****)

Cattle Baron Grill House (Tiger valley)

Waiter (2011-2013)

Reference: +27-21-914-****)

Cape Town Fish Market (Tiger valley)

Waiter (2009- 2011)

Reference: Bernard +27-21-914-****)

Cattle Baron Steak Ranch (Canal walk)

Waiter (2007- 2009)


Serving customers with their correct order and make sure they approve of it and are happy

Check with their customers to ensure they are enjoying their meals and take action to correct any problems

Prepare hot, cold, mixed drinks, chilled bottles of wine etc as per customer’s request

Prepare or collect food invoice (from the cashier) that itemize and totalize meal cost and present them to the customer for payment Collect payment from the customer and return their balance, if any.

Clean table and counter after the customers have finished dining and ensure salt, pepper, sugar and cutleries on each table are set correctly in the chart

Always ensure the tables and items on the tables are set correctly before and after attending to customers

Welcome guest and allow them have a comfortable stay in the hotel’s restaurant

Took orders and advised customers on items and specials on the menu

Suggestively sold menu items, beverages and wines

Was responsible in preparing necessary utensils used in dining area

Was in charge of serving orders, clearing the entire table, changing of table top cover and maintains cleanliness in the dining area

If necessary, washing of dishes, mopping of the floor and taking order via telephone for delivery

Ensure guests are happy and satisfied by enquiring and saying,” GOOD bye sir/madam,” and “thank you “as they exit


Love sports especially basketball and football, Read the Bible, journals, watch TV, and listen to the radio.

I certify to the accuracy and veracity of the information given in English Language above are true.

Aviwe Mtunzi.

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