Highly focused, emotionally intelligent and technologically savvy Dispatcher and Administrative Assistant with a stellar customer service record and work ethic. Proven experience in Dispatch, Recruitment/ Staffing, Customer Service, Administration and Call center. Strong communication and time management skills. Handles tasks with accuracy and efficiency.
Effective problem-solving helping people abilities
Knowledge of procedures and guidelines for emergency situations
Creative, analytical and result-oriented
Fast typing with experience in data entry
Excellent communications skills
Knowledge of handling customer issues
Aptitude to learn new software quickly
Ability to work hard under difficult work conditions
Excellent work habits like professional attitude, reliable, punctual, detail-oriented
Adaptability and ability to work under pressure - Time management, ensures that deadlines are met
Advanced level PC skills, MS Office Suite
Database and File Management
Knowledge in troubleshooting computer peripherals like scanner, printer etc.
Post graduate 2-year Diploma in Computer Engineering Technician 2015-2016
Sheridan College - Davis Campus Brampton, ON, CA GPA 3.2/4.0
Bachelor of Technology in Computer Science & Engineering 2009-2013
Punjab Technical University, Punjab, India
(Evaluated by ICAS as equivalent to 4 years bachelor’s degree from Canada with GPA 3.6/4.0)
Dispatcher Oct 2017 Aug 2019
People Express Transport Ltd., Calgary, AB, CA
Coordinated office management activities like managing calls, faxes and emails.
Maintained confidentiality of all communications and documentation.
Collaborated with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
Verified and troubleshooted issues in shipping or customs documentation like border clearance, PODs, BOL and carrier confirmation.
Communicated with brokers, carriers and the customers to resolve any discrepancies
Dispatched, tracked and scheduled Drivers, trucks, trailers to appropriate locations, according to customer requests and needs using emails, phone and fleet softwares.
Recorded and maintained files and records of customer requests and work performed
Managed all in-bound and out-bound calls and re-directed them to appropriate staff
Trained three interns in office tasks which later became full-time employees.
Developed policies that saved the company hundreds of hours a year.
Driver Recruiter Feb 2017 Oct 2017
People Express Transport Ltd Calgary, AB, CA
Interviewed and hired qualified independent Drivers averaging 20 per month with a high yearly placement of 240 drivers.
Answered all inbound calls from queues.
Assisted with Safety Manager and Recruiting Manager in hiring drivers and owner operators by following a standardized process to ensure all documents are requested and reviewed.
Informed potential applicants about facilities, operations, benefits pay and dedicated opportunities.
Notable achievements include increasing the number of drivers hired by 68% in 2017 over previous years.
Prepared draft reports, background documentation and research.
Managed screening interviews and conducted phone screening for drivers.
Evaluated applicant qualifications and processed contracts of drivers in a complete and timely matter.
Market Research Interviewer (Call- Center) Aug 2016-Jan 2017
The Logit Group Inc., Toronto, ON, CA
Compiled, recorded, and coded data from interview using computer.
Calling into businesses.
Managed large amount of out-bound calls and emails.
Conducted telephone research with executives and professionals on a variety of topics.
Conducted client surveys to obtain information about potential customers.
Maintained records into database.
Achieved the target of reaching maximum calls in a week 3 times in a row.
Administrative Assistant & Bank Co-ordinator Dec 2013-Jan 2015
ICICI Bank Ltd., Punjab, India
Provided administrative and clerical support.
Managed travel and schedule.
Handled information requests.
Coordinated office management activities.
Determined matters of top priority and oversee accordingly.
Coordinated travel arrangements; prepared travel vouchers and records.
Maintained an organized filing system of paper and electronic documents
Coordinated executive communications, including taking calls, responding to emails, scheduling meetings and arranging conference rooms and interfacing with clients
Administrative Assistant & Counselor Aug 2012-Dec 2013
Touchstone Educational Ltd., Punjab, India
Managed incoming and outgoing telephone calls, faxes and emails.
Implemented and monitored programs as directed by management, and see the programs through to completion
Followed-up on requests and ensured client service standards were maintained in a high-volume client focussed environment
Maintained office supplies by checking inventory and order item.
Responded to questions and requests for information.