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Administrative Assistant Customer Service

Brampton, ON, Canada
October 09, 2019

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Ph: 416-***-**** * Hawkway Court, Brampton, ON, L6Y 4K8

Professional Summary

Highly focused, emotionally intelligent and technologically savvy Dispatcher and Administrative Assistant with a stellar customer service record and work ethic. Proven experience in Dispatch, Recruitment/ Staffing, Customer Service, Administration and Call center. Strong communication and time management skills. Handles tasks with accuracy and efficiency.


Effective problem-solving helping people abilities

Knowledge of procedures and guidelines for emergency situations

Creative, analytical and result-oriented

Fast typing with experience in data entry

Excellent communications skills

Knowledge of handling customer issues

Collaborative team-player,

Active listener

Aptitude to learn new software quickly

Transportation Management


Ability to work hard under difficult work conditions

Excellent work habits like professional attitude, reliable, punctual, detail-oriented

Adaptability and ability to work under pressure - Time management, ensures that deadlines are met

Advanced level PC skills, MS Office Suite

Database and File Management

Logistics Management

Recruiting Drivers

Knowledge in troubleshooting computer peripherals like scanner, printer etc.


Post graduate 2-year Diploma in Computer Engineering Technician 2015-2016

Sheridan College - Davis Campus Brampton, ON, CA GPA 3.2/4.0

Bachelor of Technology in Computer Science & Engineering 2009-2013

Punjab Technical University, Punjab, India

(Evaluated by ICAS as equivalent to 4 years bachelor’s degree from Canada with GPA 3.6/4.0)


Dispatcher Oct 2017 Aug 2019

People Express Transport Ltd., Calgary, AB, CA

Coordinated office management activities like managing calls, faxes and emails.

Maintained confidentiality of all communications and documentation.

Collaborated with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

Verified and troubleshooted issues in shipping or customs documentation like border clearance, PODs, BOL and carrier confirmation.

Communicated with brokers, carriers and the customers to resolve any discrepancies

Dispatched, tracked and scheduled Drivers, trucks, trailers to appropriate locations, according to customer requests and needs using emails, phone and fleet softwares.

Recorded and maintained files and records of customer requests and work performed

Managed all in-bound and out-bound calls and re-directed them to appropriate staff


Trained three interns in office tasks which later became full-time employees.

Developed policies that saved the company hundreds of hours a year.

Driver Recruiter Feb 2017 Oct 2017

People Express Transport Ltd Calgary, AB, CA

Interviewed and hired qualified independent Drivers averaging 20 per month with a high yearly placement of 240 drivers.

Answered all inbound calls from queues.

Assisted with Safety Manager and Recruiting Manager in hiring drivers and owner operators by following a standardized process to ensure all documents are requested and reviewed.

Informed potential applicants about facilities, operations, benefits pay and dedicated opportunities.

Notable achievements include increasing the number of drivers hired by 68% in 2017 over previous years.

Prepared draft reports, background documentation and research.


Managed screening interviews and conducted phone screening for drivers.

Evaluated applicant qualifications and processed contracts of drivers in a complete and timely matter.

Market Research Interviewer (Call- Center) Aug 2016-Jan 2017

The Logit Group Inc., Toronto, ON, CA

Compiled, recorded, and coded data from interview using computer.

Calling into businesses.

Managed large amount of out-bound calls and emails.

Conducted telephone research with executives and professionals on a variety of topics.

Conducted client surveys to obtain information about potential customers.

Maintained records into database.


Achieved the target of reaching maximum calls in a week 3 times in a row.

Administrative Assistant & Bank Co-ordinator Dec 2013-Jan 2015

ICICI Bank Ltd., Punjab, India

Provided administrative and clerical support.

Managed travel and schedule.

Handled information requests.

Coordinated office management activities.

Determined matters of top priority and oversee accordingly.

Coordinated travel arrangements; prepared travel vouchers and records.

Maintained an organized filing system of paper and electronic documents

Coordinated executive communications, including taking calls, responding to emails, scheduling meetings and arranging conference rooms and interfacing with clients

Administrative Assistant & Counselor Aug 2012-Dec 2013

Touchstone Educational Ltd., Punjab, India

Managed incoming and outgoing telephone calls, faxes and emails.

Implemented and monitored programs as directed by management, and see the programs through to completion

Followed-up on requests and ensured client service standards were maintained in a high-volume client focussed environment

Maintained office supplies by checking inventory and order item.

Responded to questions and requests for information.

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