Sign in

Supply Chain Customer Service

The Colony, Texas, United States
September 24, 2019

Contact this candidate


Kathy Wood cell: 214-***-****

Purchasing Specialist

Broad-based experience in corporate supply chain, procurement, customer service, and product sourcing. Strong background supporting commercial, state and government accounts and meeting Service Level Agreement requirements. History of maintaining close working relationship with vendors to improve over-all services of company. Managed over-all procurement process from quote to delivery.

Account/Branch Support

Inventory Management

SAP (Blue Planet)

Vendor Management

Expediting Product

Customer Relations

Professional Experience

Thyssenkrupp Elevator, Frisco TX 2015 to 2019


Successfully completed purchases for all USA field branches. Accountable for all actions and resolution to purchasing issues. Tracked orders and set up logistics for expedited freight shipments.

Met daily Service level Agreement requirements. Performed adhoc reporting weekly to identify any purchase order discrepancies.

Solved problems between branches, vendors, and logistics to ensure on time delivery and achieve cost savings.

Contributed to the US Field Supply Chain Buyer handbook by being a part of the team that completed work instructions.

World Wide Technology, Plano, TX 2011 to 2015

Buyer / Material Planner for Alcatel-Lucent (Telcobuy)

Purchased distribution installation related materials for account by obtaining & negotiating best pricing with shortest lead times.

Met team metrics by optimizing on-time shipments through material expedites, handling quick conversion of req’s to PO’s, and entering delivery dates within 48 hours of PO processing.

Managed RFQ’s by creating new price approvals and ensuring completion and approval by customer.

Worked closely with warehouse staff resolving non-conformance issues within 2 business days of receipt.

Executed & processed rush “pro-card’ credit card requests ensuring products were shipped within 24 hours of purchase. Finalized paperwork and completed credit card payments.

Generated “weekly” supplier shortage report. Worked with both supplier and customer expediting delivery dates & tracking orders to meet customer deadlines.

Finalized PO payments by completing receipt acknowledgements.

HP Enterprise Services (F/K/A EDS), Plano, TX

ITO Service Delivery Consultant/Account Business Management 2009 to 2011

Coordinated and tracked quote and procurement requests within PRMT (Aries/Aldea) and RTT systems for all internal accounts.

Acted as “Review” Team for ABM organization ensuring all requests were correctly entered for accuracy and completeness.

Kathy Wood cell: 214-***-**** Page 2

HP Enterprise Services (F/K/A EDS) (Continued)

Educated requestors on how to submit quote/purchase requests. Facilitated training on appropriate tools and ensured “ABM” processes were followed.

Acted as liaison between American Express Account and multiple “ABM” organizations such as Finance, Account Teams, and Delivery Tower ensuring SLA’s were met and supplies procured.

Coordinated processing of invoice payments and product returns. Worked with internal teams ensuring “receipt acknowledgments” were completed. Assisted with entering SAP requisitions to initiate invoice payments.

EDS, Supply Chain Management; R2P Operations 1999 to 2009

Supply Chain Analyst Buyer / Category Business Support

Worked with business units as a primary point of contact. Resolved supplier related issues such as performance, contract issues, product availability, and delivery concerns. Coordinated “Statements of Work”.

Supported procurement of supplies, hardware, software, telecom and contract services for commercial and government accounts meeting SLA’s.

Coordinated procurement of products in excess of $89M annually. Ensured proper contracts were utilized and correct discount structure applied. Quoted all RFP’s & RFQ’s upon request.

Reconciled IBM maintenance/RCF (Recurring Charge File). Worked directly with supplier resolving RCF discrepancies and eliminated un-needed coverage saving 30% monthly.

Developed strong vendor relationship. Participated in monthly sales meeting’s ensuring customer requirements were met.

Compiled data and organized a monthly Supply Chain newsletter called - “The Flash Bulletin” keeping department updated on current events.

Helped develop “Curriculum Maps” for EDS job codes by reviewing educational courses and providing feedback.

EDS, Technical Products Division, Supply Chain Rep/Buyer 1996-1999

Acted as primary procurement interface for Memorex Telex, Cyrix, Computer City, GE and government accounts.

Purchased all equipment to meet customer specific needs.

Worked along with Product Managers on inventory matters, excess equipment returns, second sourcing

of constrained products and resolving backorders.

At termination of account, assisted in account closure and returning remaining inventory.


Oklahoma State University. Secretarial Associates

Completed over 100+ hours in College of Business Administration at OSU

Technical Skills




SAP – Blue Planet

Pronet - SAP

MS Access


PRMT (Aries/Aldea)

Contact this candidate