Donald A. Bennett
MCSE A+ MCITP-Exchange **** MCTS Microsoft Office Communications Server 2007 MS 2010 Lync
VINELAND, NJ 08360
Summary of Qualification
Information Technology professional with over 18 years of experience supporting clients in Windows environment.
Experience supporting Fortune 500 companies both domestic and internationally regarding network connectivity on LAN/WAN, VPN, and Citrix/Terminal Service connections. Administration of Windows Server, Exchange, O365, SharePoint 2010/13, Citrix, GOOD, Boxtone, and Blackberry Enterprise Server. Support of Barracuda, Symantec, FOPE, Websense, and MXLogic email/web filter products.
Current job responsibilities include administration for MS Exchange messaging environments, supporting 10k+/- user environment on 2010/2013 platforms. Support of data archiving for Enterprise Vault, and email hygiene with ProofPoint. Support for Unified Messaging with Lync 2013. Powershell utilized for daily maintenance and administration.
AmeriHealth Caritas Philadelphia PA July 2018 – Present
Daily support of Exchange 2013 and Lync 2013 production environment.
Support of Enterprise Vault, and Proofpoint for email archiving, and messaging hygiene.
Messaging environment consists of approximately 10k users, all located within US.
Process and resolve service requests for AmeriHealth user community.
Sr. Technical Analyst Messaging Team
Aramark Philadelphia PA June 2014 – April 2018
Administration of global exchange environment, comprising 2007/2010/ and 2013 Exchange servers, supporting 50k+ mailboxes and +/- 35k public folders.
Migration of existing user accounts to O365 in hybrid configuration
O365 management for new mergers and acquisitions.
Mail routing for messaging platform.
Exchange 2007 servers configured in stretched clusters
Exchange 2010/2013 configured with DAG’s across multiple datacenters
SharePoint 2010/2013 configuration and support
Latest completed project was migrating from Exchange 2007 to 2013 for our North America site, comprising approximately 43K mailboxes.
Experience with hardware load balancer (F5).
OS and Application patching for all messaging/Lync components.
Lync 2013 administration.
Blackberry Enterprise Server administration, BES 5 and BES 10 versions.
Boxtone and GOOD messaging mobile device management services administration.
WebSense, ForeFront and Symantec email/web filtering administration
Part of on call rotation
Systems Escalation Administrator
Ancero, LLC. Mt. Laurel, New Jersey April 2013 – June 2014
Exchange administration in production environments, as well as configuration and deployment of installation, upgrades and migrations.
Provide support for Windows Servers, install and configuration of virtualized servers using MS Hyper-V and VMWare products.
Develop documentation and Visio network designs for our clients computing environment.
Provide level 3 support to Helpdesk level 2 and NOC engineers.
Part of on call engineer rotation.
Ancero, LLC. Mt. Laurel, New Jersey September 2010 – March 2013
Assess and resolve all client email flow issues, as well as RFC.
Survey existing client Exchange environments, plan, develop, and implement 2003-2010 Exchange migrations. Project lead for Exchange migrations, ExMerge, offline defrags, and database creation/mailbox moves for storage reclamation.
Utilize Microsoft utilities and MS PowerShell in administration of Exchange and Active Directory objects.
Installation of Exchange as an all roles/single server environment, as well as single server/single role environment, DAG creation, CAS array’s, and Unified communications server utilized for MS Lync implementation.
Provide support for Windows Servers, install and configuration of virtualized host/guest servers using MS Hyper-V and VMWare products.
SSL generation for expired certificates, as well as new installation, including split DNS setup.
Resolving client blacklisting, greylisting, and other RBL specific issues.
Administration of Blackberry Enterprise, and GOOD messaging servers.
Administration of email filtering using MxLogic, Barracuda, and FOPE products.
Archive Mailbox creations for centralized user archives.
Creation, testing, editing, and maintaining Group Policies.
Create and maintain backup policies for Exchange and Windows Server environments. Products used are Barracuda, Symantec, and VaultLogix.
Tier 2 escalation for helpdesk/NOC issues.
Helpdesk/NOC Engineer December 2009 – September 2010
Ancero, LLC. Berlin, New Jersey
Provide support to diagnose, analyze, research, and resolve technical issues for our internal and external clients computing environment.
24 x 7 monitoring of clients networked environment, including circuits, servers, routers, switches, firewalls, and internal server metrics. Support includes troubleshooting issues as to site power conditions, data and voice circuit connectivity, remote maintenance, and scheduling of vendor onsite visits.
Administration of Windows, Exchange 2003-2010, Citrix, and Blackberry Enterprise Servers.
Administration of web and email filtering products such as MXLogic, and Barracuda.
Application support for Microsoft Office, various third party healthcare applications, and patch management of Windows software and Symantec Backup Exec.
Administration of Active Directory objects, account creation, file and print security, and group policy.
Troubleshooting and creation of backup storage, and scheduling of backup jobs.
Installation of remote printers, desktops, laptops, as well as mobile devices.
Participation in on-call engineer rotation.
Creation of in-house technical documentation.
Regional Technical Analyst January 08 – May 09
BlackRock Financial, Wilmington Delaware
Providing support for internal clients for all company related technology issues pertaining to desktop hardware/software. Support for the Delaware office is approximately 400 end users.
Point person for all Audio/Video support in the Delaware and Philadelphia offices.
Support is also provided as 2nd level helpdesk agent.
Assistance is provided to our Windows Server, Networking, Data Center and Telecom teams for off hour projects.
Administration and support of BlackRock’s Desktop environment consisting of Microsoft Windows 2000 and XP workstations and laptops.
Installation, configuration, and support of enterprise applications such as Microsoft office 2003.
Installation, configuration, and support of third-party application software such as Adobe Professional and Bloomberg Trading apps, in addition to various in –house proprietary applications.
Installation, configuration, and support of mobile devices such as Blackberries, Treo’s, and PDA’s.
Support of Avaya and Cisco VoIP telecommunications equipment.
Develop, document, and implement standard operation procedures and customer services guidelines relating to end-user support.
Helpdesk Analyst September 05 – January 08
BlackRock Financial, Wilmington Delaware
Providing support for internal/external clients for all company related technology issues. Support is provided globally with 90 % phone support, 10% onsite, to approximately 6,000 end users. BlackRock services our clients in all aspects of risk management, mutual funds, equities, and other financial tools, with a big presence in the financial capitals of the world, thus providing a demanding environment for our department. Scope of support builds and changes daily, but some of our major support is on the following:
MS Windows 2000/XP/Vista.
MS 2000/2003 Office Suite.
3rd party financial applications.
Citrix/Terminal Server connections.
LAN/WAN, VPN connections.
Active Directory user account configuration and maintenance.
Drive mapping, shared/public folders, and appropriate permissions.
Creation distribution/email aliases.
RSA Secure token troubleshooting/configuration.
Teleconference /Videoconference support.
Spyware, Virus, Spam support.
Helpdesk Technician Feb 04 – Sept 05
CommNet International, Voorhees, New Jersey
Tier 1 and 2 phone support for Fortune 500 Data Communications companies as well as proprietary printing program applications.
Support for approximately 4200 end users, running on Windows 95/98/2K/XP.
Troubleshoot and correct all network connectivity issues, regarding correct network credentials, appropriate connection settings, correct proxy servers, DNS, WINS, DHCP, Exchange, IPSec settings, any network outages, hardware failures.
Troubleshoot and diagnose hardware issues on NEC, IBM, Gateway, Fujitsu laptops, and Compaq desktop/laptops.
Perform software upgrade installation and configuration for items such as Microsoft Critical upgrades and patches, Antivirus programs and current definitions, Spyware programs, and Adobe Acrobat.
Jonathans Computer Center June 01 – Feb 04
Compaq/Apple Computer Technician Sewell, New Jersey
Provided warranty hardware support for clients purchasing Compaq servers, desktop, laptops, as well as Apple computers, and HP printers.
Responded to service calls regarding troubleshooting, exchange, installation, and configuration of system components for Compaq servers, desktops, laptops and various peripherals.
Used Compaq utilities for the installation and configuration of servers.
Performed network installation and administration for clients using Microsoft environment, and HP printers.
Performed daily backups of local servers.