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Office Customer Service

Post Proper Southside, Taguig, 1630, Philippines
January 04, 2020

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Sarmiento, Joana Marie Del Rosario

*** ***** **. ******* ******* Brgy. PinagsamaTaguig City

093*-***-**** / 090*-***-****


Actively seeking a position wherein I could use my knowledge and skills as a career person at a reputed firm or company. To provide Manpower, and exceed customer expectation and satisfaction. Be able to work in multi-tasking challenges and responsibilities. Detail-oriented and resourceful in completing task and projects. Highly motivated and flexible. Capabilities include:

·An ability to work under pressure to meet challenging targets

·A positive attitude, can do attitude with attention to detail

·A good written and spoken command of English and Tagalog

·Good computer skills (MS Office, accessing databases & web based applications)

·Highly organised, ability to work to tight deadlines and prioritise accordingly

·Able to take full responsibility for maintaining own performance and to take responsibility for actions

·Ability to use initiative in solving problems

·Good IT & Data Entry skills, including MS Office applications


Temporary Entry Clearance Assistant/ British Embassy Manila/ 120 Upper Mckinley, Taguig City

June 19, 2018 – August 09, 2019

·Assisting Entry Clearance Officer with their jobs

·Answering enquiries of applicants

·Operating general office equipment

·Understanding and embracing operational change

·Accurately enter all details on visa application forms into a computer database

·Monitoring daily checks

·Ensuring 100% original documents are correctly dispatched

·Ensuring 100% passport details of the applicant are correct

·Assisting in filing archived applications

·Contacting applicants when additional evidence is needed in order to complete processing

·Assisting the management team and the wider Visa Section as required

·Locating the files of the applicants who submitted their passports

Real Estate Agent/ Robinsons Land Corporation/ Ortigas, Pasig Centre/ January 08, 2018 – February 28, 2018

·Study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts

·Assist buyers by helping them purchase property for the lowest available price under the best terms

·Interview clients to determine what kinds of properties they are seeking

·Promote sales of properties through advertisements/ flyering, open houses, and participation in multiple listing services

·Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.

·Schedule appointments with prospective customers.

Team Member/ Dairy Queen at Makati Medical Center/ August 19, 2016 – January 31, 2017

·Providing customer the highest form of customer service satisfaction which may include but not limited to taking and receiving ordersAnswering enquiries of applicants

·Processing payments, and balance all sales that went into the cash register

·Responding appropriately to whatever the customer needs

·Preparing the products on the menu list based on the company's service philosophy

·Following the rules and standards of the product

·Maintaining the safety and cleanliness of the work environment at all times

Office Staff – Internship/ LandBank of the Philippines/ 2022 Urdaneta cor. Magsaysay St. Guadalupe Nuevo, Makati City/ November 3, 2014 – January 21, 2015

·Assisting clients especially the senior citizens regarding their application

·Answering phone calls

·Filling and sorting the documents

·Encoding in the computer database

·Photocopying the valid ID’s of the clients and other documents

·Know how to use the fax machine


University of Makati

College of Business Administration Major in Supply Chain Management

J.P Rizal Ext., West Rembo Makati City

2015 – 2017

Higher High School of University of Makati

K to 12 Program

J.P Rizal Ext., West Rembo Makati City

2013 – 2015


Makati High School

General Luna St. Makati City

2009 – 2013


Margarita Roxas de Ayala Elementary School

Arellano St. San Andres Bukid

2004 – 2009


Born on 23th of September year 1996, 22 years of age, Filipino citizen


Amabeth Pastolero

Visa Enrichment Manager

British Embassy Manila

091********/ 858-2278

Katherine Dianne Lam

Spanish Technical Support

C3 Customer Contact Channels


Emmanuel Suyom


University of Makati



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