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Business & Process Analyst, Technical Writer, Training

Houston, TX
January 06, 2020

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Melton Thomas

Business Analyst Training Technical Documentation

Dynamic Business Analyst and project leader with 20 years of experience driving successful enterprise technology, digital transformation, Quality Assurance, Technical Writing and B2B/B2C initiatives. Operating as a trusted advisor/operator to organizations in industry sectors including, Government, Financial Services, Logistics, Higher Education, Healthcare, and Telecommunications. Demonstrating competence leading design and implementation on ERP (Oracle/PeopleSoft/SAP), Blockchain (Bitcoin/Ethereum), and Cloud (Tier 3/CenturyLink Cloud) solutions.

Extensive experience executing enterprise-scale digital transformation utilizing agile methodologies to manage projects and remote/distributed teams. EXPERIENCE

Aspira Consulting, Chicago

Independent Business Analyst and Technical Solutions Contractor OCTOBER 2007 - PRESENT

Senior Technical Writer

PeopleSoft 9.2 Financials (FMS) and Supply Chain Management (SCM) Upgrade:

• Developed a business continuity and knowledge transfer solution by creating application support and technical documentation from PeopleSoft v7.5, v9.0 v9.1 and v9.2 to deliver a coherent and organized SharePoint document library.

• Blueprinted a SharePoint-based content management strategy which structured the maintenance and organization of the departmental application support content. Trained the PeopleSoft Financials Support team on content library standards and best practice methodologies.

• Constructed current- and future-state Business Process Maps for all PeopleSoft 9.1 & 9.2 Financials, Supply Chain, and Service Oriented Architecture (SOA) processes, including General Ledger, Payables, Receivables, Cash Mgt., Financial Gateway, Asset Mgt., Contracts, Project Costing, Expenses, Supply Chain Mgt., Purchasing, Supplier Contract Mgt., PeopleSoft Billing, Inventory Mgt.

• Documented PeopleSoft 9.2 Financials and Supply Chain features and functionality.

• Supported business continuity documentation by documenting the customizations applied to PeopleSoft Financials and Supply Chain applications. Outputs include operational support guides, job aids, FAQ’s and other non-technical reference materials.

• Defined and documented Standard Operating Procedures and streamlined new/existing processes to support the initiative.

Trainer and Content Developer

• Designed and implemented resource development plans, including customer service tutorials, application demos and process walk-thrus.

• Delivered training to knowledge transfer (SOPs, tear sheets), training methodology, and training delivery (online courses, in-person training, and train-the-trainer).

• Created a Microsoft SharePoint technical documentation library containing all program/project management documents (e.g. project charter, project plan, resource & change management plans), Standard Operating Procedures (SOP), Business Processes

& mappings for all HCM-related processes, system configurations and functional design, knowledge transfer/training and disaster recovery. Senior Business Analyst

• Drove project success utilizing SDLC and SCRUM methodologies to plan, govern and document discovery workshops, recruit project resources and supervise technical contractors, manage project scope, timeline, key milestones and stakeholder’s

• Managed the day-to-day operations of an HCM Application Support Team

• Deployed IT initiatives to support Indiana’s 54,000 State employees via advisory to the Governor-appointed Agency Head regarding training curricula and organizational controls for State Agencies.

Homebase: Houston, TX



State of Indiana

HSBC North America




University of Kansas

Harvard University


FedEx Ground

Harris County in Texas

Calpine Energy

Community Transit -Washington St.

Nassau County, New York

CenturyLink Technology Solutions

WMATA (DC Metro)

State of Delaware

City Colleges of Chicago

SCI (Service Corporation Int’l)


Program & Project Management

(Agile/SCRUM, Waterfall)

Business Development / RFP


Technical Writing

Quality Assurance & Testing

Organizational Change Management

Training and Resource Development

Digital Marketing / eCommerce

Online Reputation Management


ERP & Database PeopleSoft

HCM/ELM, Oracle Database, SAP


Project Management MS Project,

Basecamp, JIRA, Trello,

Smartsheets, Slack, Evernote,


Marketing, Social Media &

Reputation Management Hubspot,

Hootsuite, Buffer, Mailchimp, Yext,


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• Co-Chair of the State Enterprise Technology Steering Committee. Provided strategic direction and governance policy, collaboration and communication for all State Enterprise-wide technology initiatives.

• Developed the business cases for and content for RFP proposals.

• Negotiated inter-agency support for State-wide technology initiatives.

• Established measurable, time-bound action plans for all SPD technology initiatives and incorporated them into a coherent departmental technology roadmap. Successfully managed risks and expectations via frequent communication with key (up- and downstream) process owners throughout the organization. Demonstrated leadership, enforced accountability and ensured transparency throughout the engagement(s). Business Analyst

Contracted to define and document future state business processes:

• Facilitated requirements gathering & Fit/Gap discovery sessions with core business / user groups, identified >100 critical business operations previously enabled by the legacy mainframe (IFAS) system; Complied PeopleSoft HCM 9.2 BPMs to support ongoing quality assurance, training and knowledge transfer.

• Advised key stakeholders on optimized integration of reengineered PeopleSoft 9.2- enabled processes for Benefits Administration, Position Control, Personnel Administration, Risk Management, Labor Relations, Time and Attendance, Compensation Management, and Payroll.

• Coached client personnel on service delivery, training development, and reverse engineering internal processes, successfully increasing the skills and professionalism of department personnel.

o Result: 20% decrease in open support tickets

o Recuperated 10 hrs (avg.) of time lost to support staff and reallocated those resources to career development and project-related work. Emerging Solutions, Chicago

Organizational Change & Training Manager DECEMBER 2004 – SEPTEMBER 2007

Senior consultant hired to bring integrated process and technology solutions to regional Middle Market corporations.

• Developed custom PeopleSoft HCM solutions, detailing precise specifications to all functionality and technical integration; including the design and presentation of >500 training videos, current/future-state process maps (BPM), Standard Operating Procedures (SOP), Enterprise Resource Diagrams (ERD), technical documentation and software simulations.

• Developed comprehensive curricula of instructor-level courses and delivered 6 weeks of virtual and in-class training.

• Developed customer quality standards relevant to projects and programs.

• Ran a series of Subject Matter Expert discussions to Capgemini, Chicago — PeopleSoft HCM (Human Capital Management) Consultant


College hire into elite business analyst consultant training program. Deployed to reengineer business processes leveraging PeopleSoft- and SAP-based technologies.

• Extensive experience deploying and upgrading multi-phased ERP solutions.

• Specizilation includes comprehensive organizational process analysis, stakeholder management, solution discovery and design, multi-phased testing & qualitative analysis.


Sharepoint Document Library +

Content Business Analyst,

Technical Writer

PeopleSoft ELM 9.2

Upgrade Project Mgr.

HR Data Transformation (PeopleSoft

data archiving, cleanup, and process

reengineering) initiative Program


Benefits Open Enrollment Project


Disaster Recovery shared-server &

cloud migration Business Analyst,

Technical Writer

Microsoft SharePoint (data

warehouse) implementation

Business Analyst, Technical Writer.

SQL to Oracle database platform

conversion Project Mgr.

PeopleSoft ePerformance 9.1

redeployment Program Mgr.

Security enhancements, and

PeopleSoft Talent Asset

Management (TAM) post-upgrade

stabilization Project Mgr.


SQL, PeopleSoft Query,

PeopleCode, SAP ABAP


QA / Testing & Training HP

Quality Center (incl. Mercury Load

Runner), PeopleSoft Test

Framework, PeopleSoft User

Productivity Kit, Adobe Captivate

CRM SalesForce Pardot, Hubspot,

Highrise (Basecamp), FreshSales,

Vendasta CRM

Cloud CenturyLink Cloud (Tier 3

Cloud), Amazon Web Services


Blockchain Bitcoin, Ethereum

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Indiana University

AUGUST 1998 - MAY 2001

Bachelors of Business Administration — Computer Information Systems, Operations, Process Management


Medellin, Colombia

Bogota, Colombia

Toronto, Canada

Vancouver, Canada

Mexico City, Mexico

San Juan, Puerto Rico

Rio De Janeiro, Brazil

San Jose, Costa Rica

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