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Senior Business Analyst

Atlanta, GA, 30338
January 02, 2020

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Lisa M. Davillier

Email: Phone: 678-***-****

Atlanta, GA 30346


A detailed IT professional with over 16 years of experience in web application implementations. An in-depth knowledge of engaging business stakeholders and IT development teams throughout all phases of the Software Development Life Cycle to enhance business processes and provide system solutions.

Areas of Expertise

Agile/Waterfall Methodologies

Process Improvement


Automated Testing/Test Cases

Requirements Elicitation

System Integrations

BRD & FSD Documentation

Screen Mockup Designs

UAT Testing & Training

Data Migrations

Scrum Ceremonies

User Stories/Use Cases

Data/Process Flow Diagrams


UI Wireframes

Software Applications: Axure, Balsamiq, Clarity, Confluence, HP ALM (Application Lifecycle Management), JDE, JIRA, MS Office 365 Suite (Access, Word, Excel, Lync, Outlook, One Note, Power Point, Publisher, and Visio), MS Project, Oracle E-Business Suite, Share Point, SQL Server, and Visual Studio Team Foundation Server

Mobile Applications: Android, IOS, Mobile Web, and WP8

Professional Experience

Iron Mountain, Norcross, GA

Senior IT Business Analyst (Consultant) May 2018 – Present

tComprehend basic to complex business issues and contribute to IT business projects or IT sponsored technology projects by translating business needs into understandable requirements.

tSupport changes and enhancements from development through production; recommending and implementing system enhancements (e.g., screen designs, report distribution and setup testing for UAT).

tDevelop new program specifications to support specific customer needs and system upgrades, including new releases and resolves problems with current systems.

tParticipate in conversions, mergers, maintenance and development projects, including analysis and testing.

tMaintain standard business and status reports, training material, and other documentation.

tProvide users with application documentation of fixes and/or enhancements.

tComplete special projects and performs other assigned duties.

Lennar Homes, Inc. Houston, TX

Senior Business Analyst (Consultant) April 2017 – July 2017

tConsult with stakeholders and end users to understand the current business processes and procedures of an automated invoice payment application used by trades.

tEffectively communicate and work with offsite divisional associates throughout the US to obtain their specific data requirements and update the requirement documentation.

tAttend weekly work sessions to ensure alignment on deadlines, resolve any blockers/concerns and provide updates for the offsite divisions.

tManage rollout tasks and provide support to the offsite divisional teams during their integration on the JDE and BuildPro applications.

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GlobalLogic, Houston, TX

Senior Business Process Analyst (Consultant) October 2015 – February 2017

tEngage with business SME’s to gain an in-depth understanding of the ‘As Is’ business rules and processes.

tOrganize interviews, meetings and workshops with business units for business process improvement and product/feature requirements gathering to redesign a customer facing web application.

tCreate clear and concise business analysis artifacts including epic user stories, process flows, and business requirement documentation.

tServe as liaison between the business units and technical teams to ensure alignment with the client’s expectations.

tDesign interface mock-ups in collaboration with UX designers to help team stay on track with sprint development work.

tParticipate in scrum sessions to determine the epic user stories to be completed for delivery and acceptance for each sprint

tConduct sprint demo presentations to management/product owners to obtain final approval on work completed and ensure requirements/wireframes accurately portray specific business needs.

tManage all tangible project deliverables such as business requirements, user stories, and testing components using Confluence and JIRA software.

tProactively work to identify, communicate and resolve issues and risks that inhibit progress.

tDemonstrate ability to communicate, multi-task, and meet project deadlines.

United Airlines, Houston, TX

Business Analyst (Consultant) June 2015 – September 2015

tConsult with the Mobile Apps business unit to identify gaps in functionality on the United Airlines mobile application using an Agile development approach.

tManage updates to business requirement documentation and ensure IT team is aligned with the changes on all platforms.

tHost meetings with development team to ensure a clear and concise understanding of all functional requirements.

tAssist IT team in testing the mobile app on each platform for sprint all releases.

RealEC Technologies, Houston, TX

Business/XML Analyst (Consultant) September 2014 – April 2015

tDefine and document functional requirements for a customer facing Mortgage Lending Services application using an Agile development approach.

tCollaborate with product manager to prioritize backlog of user stories and determine the order of acceptance for each sprint release.

tDesign interface mockups and present to business/development teams for approval.

tUpdate process flow diagrams to show how transactions would be processed in the new lending application.

tAct as liaison between the product and software development teams to ensure tight collaboration and alignment.

tDesign new and existing XML schema files for data governance team used for sending and receiving data.

tManage requirement traceability, testing, and release management artifacts using Team Server Foundation.

Cardtronics, Houston TX

Business Systems Analyst (Consultant) May 2014 – July 2014

tCollaborate with business unit and IT teams to create an encrypted FTP data file transfer application for an ATM Network Software application.

tCreate and maintain functional spec documentation for assigned projects.

tManage data transaction records in the CORE software application to ensure all ATM transactions were processed accurately.

Lisa M. Davillier Page 3

Hewlett Packard, Houston, TX

IT Business Analyst (Consultant) September 2013 – April 2014

tDefine and document business requirements for an HP Quote to Cash (QTC) Order Management application designed to process HP product orders faster.

tServe as the IT Finance Solutions Lead to promote the business objectives and provide suitable solutions for the revenue and accounts receivable functions within the application.

tDeliver quick identification and review of contracts that resulted in faster revenue recognition for the finance business unit.

tCreate and manage project solution documentation for all assigned projects.

tUsed HP ALM and other software tools to track requirements, log defects, and track test script functionality for SIT & UAT testing.

tParticipate in scrum ceremonies with local and offshore teams.

Systems Engineering Services Corp, Atlanta, GA

Senior Business Analyst (Consultant for WorldPay) August 2011 – March 2012

tHost meetings with business units to define and document requirements for a Business to Customer (B2C) credit card payment processing application using an Agile development approach.

tCollaborate with development team to create a merchant sales web prototype for external clients.

tCreate screen mockup designs for the payment processing application using different web technologies.

tManaged documentation of system additions and enhancements using Share Point.

tIdentify and keep track of logged issues when testing and provided an alternative workaround solution to issues that could impact deliverables.

Turner Broadcasting System, Inc., Atlanta, GA

Business Analyst (Consultant) March – June 2011

tConduct meetings with technical leads to define and document business requirements for a CMS migration using an Agile software development approach.

tDefine site mapping criteria for new web application and ensure all web content was accounted for.

tWork with UI team to ensure all enhancements were reflected in the new wireframe designs.

tEnsure all business requirements were documented and tracked in the JIRA.

Primerica Financial Services, Duluth, GA

Senior Business Analyst October 2007 – December 2010

tServe as liaison between internal and external teams to capture agreed-upon business processes to ensure business objectives were met.

tGather and document business requirements and process flow diagrams for multiple course registration modules.

tCreate UI mockups and screen designs for course registration modules.

tCoordinate and manage all UAT processes including test plans, test data, and testing scenarios to ensure accuracy and thoroughness of the functionality being implemented.

tExecuted automated test scripts using Micro Focus QA Load and other resources to monitor system performance of all course registration modules during testing.

tUse SQL in an IBM DB2 Query Management Facility (QMF) environment to retrieve data used for testing applications and resolving production issues.

tTrain team members on a new Online Issue Tracking System to efficiently manage any defects found during testing.

Northern Trust Retirement Consulting, Atlanta, GA

Business Systems Analyst November 2001 – October 2003

tDefine customer requirements and manage the deliverables and system documentation.

tParticipate in the review of functional requirements to determine the primary functions of an application.

tManage documented changes or enhancements for Client specific projects.

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tSupport User Acceptance Testing for major production releases, create test documentation, provide test plans, test cases, and test data.

tDocument the schedules for production implementations.

tProvide technical support and hands on training to end users.

Northern Trust Retirement Consulting, Atlanta, GA

Quality Assurance Analyst September 1999 – November 2001

tCoordinate and support release tasks for new implementations and system enhancements.

tMonitor the system service request database to ensure defect tickets were assigned and completed in a timely manner.

tSupport and manage UAT tasks for production releases to include test documentation, detailed test plans, test cases, and test data.

tPerform voice over modifications for Client Interactive Voice Response (IVR) modules, make code enhancements, and setup IVR parameters.

tPerform functional, regression, and user acceptance testing for assigned client applications.


DeVry University (DeVry Institute of Technology)

Bachelor of Science Degree in Computer Information Systems

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