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Sales Representative Customer Service

Fort Wayne, IN
January 02, 2020

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Fort Wayne, IN *****



●(Supply Technologies) Currently working as a Sales Admin for a fastener distributor who is moving to Solon Ohio January 2020. I handle several top customers in the surrounding area with their fastener requirements daily by providing quality customer service. I update schedules/forecasting, process orders, pick tickets, packing slips, invoicing, quotations and/or inquiries, credit and debit memos, expediting, assist Purchasing/coordinate vendor deliveries, technical information, complaint forms, proof of deliveries, on-time delivery performance, maintain customer drawings, cycle count processing, data entry, ASN’s, and several other sales/inventory duties. I also answer sales calls, order office & warehouse supplies.

●Worked as an Eligibility specialist for the State of Indiana processing applications for Indiana residents.

●Worked as Office manager, Customer Service/Inside Sales Representative for manufacturers, distributors, and manufacturer’s representative organizations selling hydraulic and pneumatic seals/products; electrical, electronics, hand tools, thick film/thin film resistors, and PVC pipe (plastic plumbing materials).

●Managed an office for a manufacturing representative organization serving the Indiana/Michigan territory.

●Supported the outside sales force with pricing, quotations, part specifications, research, and parts procurement. Interacted with vendors and customers.

●Performed order entry, expedited products, and interacted with production. Prepared all customs paperwork for international shipments. Processed returned material, replacement orders, and credit memos.

●Created spreadsheets using Excel. Generated reports for sales reporting and commissions.

●Updated and maintained customer databases providing a resource for analysis of sales performance and buying trends.

●Modified monthly point of sale reports for vendors and created the vendor forms.

●Checked and adjusted inventory, processed transfers, and purchased products from Original Electronics Manufacturers.

●Completed special projects, i.e., used mail merge functions to notify customs of price increases/decreases, and to standardize discount structures. Managed a monthly rebate project.

●Processed input and output paperwork for the dispatch department.

●Used customized in-house software (manufacturing/accounting), Microsoft Office (Word, Excel, PowerPoint, Outlook), Lotus Notes and Access.

●(Kamaya) Handled OEM accounts for large corporations (consignment & non-consignment) in providing technical support on Kamaya products, by developing, entering and maintaining accounts and computer data base containing part numbers, contracts, etc. Assist in preparation and distribution of quotes. Receive, process and fulfill customer requests, orders, schedules, etc. Developed and controlled customer specific inventory stocking programs. Order entry, expedites, simulated forecasts/compare, open order reports, inventory balancing, consignment invoicing, returned material/replacements.

●Worked with a variety of systems throughout the years, such as ERP, SAP, DG and MFG.


Sales Admin, May 2019 to present

Supply Technologies, Fort Wayne, IN; Fastener Distributor

Eligibility Specialist, March 2015 to May 2019

Conduent, Marion, IN.: Inbound call center for the State of Indiana.

Inside Sales Representative, September 2003 to May 6, 2014

Kamaya, Incorporated, Fort Wayne, IN (Division of Walsin Products ): Manufacturer of thick film/thin film resister and capacitor products.

Customer Service Representative, January 2002 – May 2003

Hallite Seals, Incorporated (Division of Wellington Industries, UK), Fort Wayne, IN: Manufacturer using injection molding processes for production of hydraulic and pneumatic seals.

Customer Service/Inside Sales Representative, 1999 – 2001

Neff Engineering, Fort Wayne, IN: Wholesale Distributor of hydraulic and pneumatic products for over 100 vendors.

Office Manager/Inside Sales Representative, October 1994 – September 1999

Gen II Marketing, Incorporated, Fort Wayne, IN: Manufacturing Representative firm with twelve vendors in electronic and pneumatic products.

Customer Service Representative/Inside Sales Representative, 1993 – 1994

Oren Van Aman, Fort Wayne, IN: Wholesale Distributor of industrial hand tools and supplies.

Clerical Assistant, 1991 – 1993

Genova Products, Fort Wayne, IN: Manufacturer and Distributor of plastic plumbing material (PVC pipe)


International Business College, Fort Wayne, IN • Diploma in Secretarial Science, 1989 - 1990 • Skill Path Customer Service training, 2002 • Milwaukee School of Engineering Internet class, 2002 • ExecuTrain Microsoft Outlook, Word & Excel certificates 2003.

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