Resume

Sign in

Customer Service Representative

Location:
Wilmington, DE, 19805
Posted:
December 31, 2019

Contact this candidate

Resume:

Resume of

Laquita Gibson

Education:

Chubb Institute 05/2004 – 03/2005

Certification in Medical Administration – Executive Director’s List and Academic Honors

Temple University – Department of Education 2004

General Education Diploma

Professional Experience:

Chubb Insurance 09/2018 – 10/2019

Customer Service Representative (Successfully completed contract role)

Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Referred unresolved customer grievances to designated departments for further investigation.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Responsible for determining the clients’ issue, offer possible solutions or providing follow-up as needed.

Received inbound, outbound and a combination of both calls

Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Operated data entry devices, such as a keyboard or computer, to verify and input data.

Responsible for accurate information, documentation and personal project management.

BYL Management LLC 03/2007 – 10/2018

Senior Collection Specialist

Collected/assisted inbound/outbound calls regarding past due debts & errors as well as written communications via fax, email and mail

Maintained monthly quota, arranged payment options and accepted pay by phone or forwarded to payment site

Provided excellent customer service while performing data entry

Extensive experience in documentation, negotiating and generating daily goals along with any other requests

Performed training for new hires brought into the collections department

Responsible for an office key for 10 years for opening and closing office, as well as supervising small staff that was responsible for weekend inquires

American International Processing 06/2005 – 03/2006

Customer Service Representative/Collections

Collecting weekly and monthly payments for payday loans.

Analyzing credit information to determine risk involved in lending money to determine customer eligibility,

Reviewed verbal contracts with customers to ensure accuracy.

Skills:

Proficient in Microsoft Office Suite

Various years in high volume corporate collections experience

Strong attention to detail and goal oriented, and committed to excellent customer service

Candidate Summary

Collected/assisted inbound/outbound calls regarding past due debts & errors as well as written communications via fax, email and mail

Maintained monthly quota, arranged payment options and accepted pay by phone or forwarded to payment site

Provided excellent customer service while performing data entry

Excellent attendance record and cooperation in her past roles

Experience in fast-paced, high-volume environments, & passionate about customer service industry



Contact this candidate