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Columbus, OH
... ● Document rack layouts, port mappings, configuration changes, maintenance activity, and incident notes to improve handoff accuracy for network, facilities, and customer support teams. ● Coordinate preventive maintenance with lead technicians and ...
- Oct 05
Columbus, OH
... Automation & Maintenance: Scripted automated infrastructure maintenance jobs via PowerShell, SQL Server Agent, and Task Scheduler (backups, index rebuilds, integrity checks). Disaster Recovery Execution: Successfully relocated Production, QA, and ...
- Oct 02
Columbus, OH, 43232
... Global Service Desk Director Quality Assurance Team Lead Agent MORGAN STANLEY Mar 2021 – Feb 2025 . • Led a global team of analysts supporting service desk quality, end-user contact standards, reporting accuracy, and operational consistency. • ...
- Oct 02
Columbus, OH
... Columbus, OH Customer Care & Client Engagement Specialist (Licensed Agent) 12/2021 to 02/2024 * Delivered high-touch customer support to a large portfolio of policyholders, resolving complex inquiries regarding accounts, coverage, and claims. ...
- Sep 28
Columbus, OH
... ● Participated in the redesign and improvement of internal dashboards and agent tools. ● Assisted with testing and implementing workflow improvements designed to improve efficiency and reduce operational costs. ● Supported training and onboarding ...
- Sep 26
Canal Winchester, OH
... Accounting Manager Sep 2025 - Apr 2026 Senior Accountant Mar 2025 - Aug 2025 ●Supervised staff of 4 - 1 accounts payable clerk, 1 accounts receivable clerk, 1 purchasing agent, 1 accountant ●Managed and processed payables, receivables transactions ...
- Sep 21
Reynoldsburg, OH
... Work Experience Vital Record Control – Irving TX Aug 2025 *Customer Care Agent Duties • Supporting the patients with medical processes in a healthcare institution • Proficient in medical billing, insurance claims processing and patient advocacy • ...
- Sep 16
Canal Winchester, OH
... SKILLS SUMMARY Microsoft 365 Microsoft Operating Systems ServiceNow Firewall and Port Forwarding Installation and Configuration Reimage Computers PC and Printer Hardware Malware and Virus Clean-Up C++ Programming Supervisory Experience (IT) Windows ...
- Aug 28
Columbus, OH
LANCHARLES BRYANT Subject Matter Expert Tier 1 Agent PROFILE CONTACT Results-driven and customer-focused professional with 6 years of experience in a fast-paced contact center environment. Proven track record of providing exceptional customer ...
- Aug 27
Columbus, OH
... WINCHESTER, OH PROFESSIONAL SUMMARY Dedicated and safety-focused transportation and customer service professional with over 2 years of experience as a School Bus Driver and prior experience as a Customer Service Radio Agent in the airline industry. ...
- Aug 23