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Customer Service Sales Representative

Location:
Ikeja, Lagos, Nigeria
Salary:
80,000
Posted:
January 03, 2020

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Resume:

Olamide Motunrayo Thomas

** ******* ******, ****, ***** state.

081******** • ***************@*****.***

Personal Statement

Exceptionally organized individual with problem-solving and multi-tasking abilities. Seeking an entry level Customer Service position where strong Communication skills, high level of professionalism and empathy will be applied to offer superior customer service and increase customer retention.

Employment History

JUMIA NIGERIA

Customer Service Representative internship

(October 2019 - November 2019)

Achievements and responsibilities:

• Managing large volume of Customers calls.

• Resolve Questions and services issues for customers via phone, text, emails.

• Generate sales leads.

• Follow communication procedures, guidelines and policy.

• Resolve all inbound and outbound support request per established guidelines.

• Providing feedback on the efficiency of the customer Service process. Ministry of works and transport, Ibadan, Oyo State. Admin Intern (NYSC)

(August 2018 – August 2019)

Achievements and responsibilities:

• File System Management

• Paperwork Logistics

• Backend Office duties

• Correspondence management

• Information management and dissemination

Petoa School, Ado Ekiti

Admin Assistant

(April 2016 – November 2016)

Achievements and responsibilities:

• Office Support Duties

• Maintaining administrative schedule

• Managing incoming phone calls and mail

Mintosh Stores

Sales Representative

(July 2011 – August 2013)

Achievements and responsibilities:

• Responsible for keeping sales records.

• Customer Awareness

• Increased numbers in sales

• Providing good customer services to clients and customers. Educational History/Certifications

Deeprimex Consulting

(April 2019)

Human Resources Management

Ekiti State University

(October 2013 – October 2017)

BSc. Geography Education

Skygrade College, Ifako-Ijaiye, Lagos state.

(August 2005 – July 2011)

WASSCE

Key Skills

• Flexibility

• Proficiency in all areas of Microsoft Office, including Excel, Word and PowerPoint

• Time Management

• Excellent communication skills, both written and verbal

• Analytically driven and oriented

• Customer Service

• Teamwork and collaboration

• Dependability

Hobbies & Interests

• Reading

• Travelling

• Music

• Research

References

References are available upon request.



Contact this candidate