**** ***-*** **., ***. Mesa, Manila 1016
Experienced professional seeking to fill a Customer Service or Technical Support Representative Position.
● Almost 7 years of Call Center experience both Inbound and Outbound Support.
● Handled a team for 5 months as an Interim Supervisor.
● Can work on a minimal supervision.
Customer Support Representative, QUALFON MANILA Nov 2018 – Aug 2019
● Handled a Satellite Radio provider, assisted customers on their billing concerns and do basic troubleshooting steps
● In charges also for retaining the customer and upsells
Customer Support Representative, IBEX Mar 2018 – Nov 2018
● Handled a Satellite Cable Provide for billing, retention, sales and basic troubleshooting.
● One of the leading provider also for DSL Internet and Fiber Connection.
● Postpaid Telecommunications Account. Handled billing queries, processing payment, new application and also basic trouble shooting steps for the phone unit that we provide to our costumes.
Customer Support Representative, SPiCRM Jan 2018 – Feb 2018
● Project Based Account.
● Assisted customers in order taking over the phone, chat and e-mail.
● Working as a back support agent for any pending orders.
Customer Sales Representative / TSR 2, Teletech Offshore March 2015 – Jan 2017
● One of the leading provider for Fiber connection cable and Internet company. Handled new sales customer, billing, upselling and retention. Performs also basic trouble shooting for internet connectivity, email and cable tv setup box.
● Assisted customer on setting up LAN connections, modem router configuration and wireless connectivity.
Customer Support Representative, The Results Mar 2014 - Feb 2015
● Prepaid Telecommunications Account. Handled billing queries, processing payment, new application and also basic trouble shooting steps for the phone unit that we provide to our costumes.
CSR / TSR, Transcom Asia Nov 2012 - Feb 2014
● UK based Telco Account. For the first 3 months as a CSR, then a Technical Support Agent. Assisting Customers regarding landline phone concern and broadband internet connectivity. We also directly communicates with the engineers based in UK for any technician visit.
Tele-Sales Representative, Magellan Solutions July 2012 - Oct 2012
● Project Based Account
● A Claims Management Company Based in UK. Conducted surveys to people that had a loan with certain banks in UK and we file a claim in behalf of the consumer for the excess taxes that the bank is charging.
Customer Support Representative, Garrett & Talon Feb 2012 - Mar 2012
● Project Based Account
● Order taking account. Also handles shipment status, reimbursement, cancelation and refunds.
Sykes Asia Mar 2011-Dec 2011
● Handle travel account for hotel reservations. Assisted customer on booking hotel reservation, canceling an existing itinerary, process refund and credit for any inconvenience for the customer that night have experience during their visit with our affiliated hotels.
RESPSCI, Maybunga Pasig 1996-2000
Available upon request