Oyetunde Sanda

**, ******** *****, ********, ** L6R 1V9

416-***-****

ada4h3@r.postjobfree.com

SUMMARY

Experienced financial and risk advisor bringing more than 3years in risk management to company offering room to grow. Proficient in documents and file management, tact in strict adherence to company rules and procedure, efficiency in customer services and call centre operations, strong ability to work with others and within teams. Focused on maintaining high-performance standards and capitalizing on opportunities for improvement.

SKILLS

Registration and Renewing contract Record keeping and Maintenance

Negotiation proficiency Team collaboration

Call center operations Customer service

Attention to details Multi tasking

MS Excel, Word File storage and management

WORK HISTORY

Risk Services Advisor/Customer Services Representative December, 2018 To Current

Millennium1Solutions, Toronto ON

Analyzed transaction pattern to determine fraud type or open a dispute for the President Choice MasterCard Clients.

Cancellation and replacement of cards for President Choice MasterCard Clients.

Escalating disputed and fraud transaction to JRP for further review.

Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.

Handling inbound calls from existing and potential customers

Performed statistical analyses to identify trends, variations, patterns and insights for President Choice MasterCard Customers

Evaluated financial documentation such as credit reports, processing history and bank statements

Implemented and optimized rules to reduce President Choice exposure to fraud

Conducted investigations and took appropriate actions to resolve concerns

Provided effective information of MasterCard Worldwide dispute procedure so that customers understood procedure for disputed cases

Delivered an exceptional service level to each customer by listening to concerns and answering questions

Imputed information from customer calls and noting accounts accordingly using various company systems applications.

Supported Fraud Offline in operational improvements and resolution of fraud problems to deliver top-notch customer service.

Ensure quality of calls to achieve first call resolutions for customers complaints and needs

Operations Supervisor September, 2016 - September 2018

Cosmic Insurance Brokers Limited

Pre – Underwrite, Evaluates and assesses risk before placement.

Performed comprehensive risk assessments to devise cross-functional solutions for life and general insurance policies

Consulted with clients to develop customized insurance policy packages to safeguard assets while minimizing cash flow

Researched coverage and premium options and supplied clients with the best coverage available

Prepared necessary paperwork to process insurance sales and renewals

Provided information and answered questions via personal meetings, telephone calls and email

Presented and clearly explained insurance policy options based on clients' needs and goals

Managed over 70% policy renewals each year

Promoted client retention through high-quality service and follow through

Compiled policy coverage and rating information in accessible formats

Processed applications, payments, corrections, endorsements and cancellations

Developed, implemented and monitored new underwriting guidelines for various policies

Made appointments with potential clients to discuss products.

Branch Underwriter October, 2007–December, 2014

Union Assurance Company Limited.

Determined level of acceptable risk by reviewing applications for coverage and loss control reports

Leveraged customers’ history, industry, demographic information and loss ratios to calculate renewal rates

Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers

Reviewed, classified, coded and rated applications to support Underwriting Manager /=uring busy periods

Supported Claims Manager in operational improvements and resolution of coverage problems to deliver top-notch customer service.

Collaborate and correspond verbally and in writing with internal and external contacts across the industry to achieve a high level of service delivery.

Policy Documents and Endorsement binding

EDUCATION

Master of Business Administration (MBA) 2011 - 2013

University of Ibadan, Nigeria

Higher National Diploma (HND) Insurance 2000 - 2002

Lagos State Polytechnic, Nigeria

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