**, ******** *****, ********, ** L6R 1V9
Experienced financial and risk advisor bringing more than 3years in risk management to company offering room to grow. Proficient in documents and file management, tact in strict adherence to company rules and procedure, efficiency in customer services and call centre operations, strong ability to work with others and within teams. Focused on maintaining high-performance standards and capitalizing on opportunities for improvement.
Registration and Renewing contract Record keeping and Maintenance
Negotiation proficiency Team collaboration
Call center operations Customer service
Attention to details Multi tasking
MS Excel, Word File storage and management
Risk Services Advisor/Customer Services Representative December, 2018 To Current
Millennium1Solutions, Toronto ON
Analyzed transaction pattern to determine fraud type or open a dispute for the President Choice MasterCard Clients.
Cancellation and replacement of cards for President Choice MasterCard Clients.
Escalating disputed and fraud transaction to JRP for further review.
Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
Handling inbound calls from existing and potential customers
Performed statistical analyses to identify trends, variations, patterns and insights for President Choice MasterCard Customers
Evaluated financial documentation such as credit reports, processing history and bank statements
Implemented and optimized rules to reduce President Choice exposure to fraud
Conducted investigations and took appropriate actions to resolve concerns
Provided effective information of MasterCard Worldwide dispute procedure so that customers understood procedure for disputed cases
Delivered an exceptional service level to each customer by listening to concerns and answering questions
Imputed information from customer calls and noting accounts accordingly using various company systems applications.
Supported Fraud Offline in operational improvements and resolution of fraud problems to deliver top-notch customer service.
Ensure quality of calls to achieve first call resolutions for customers complaints and needs
Operations Supervisor September, 2016 - September 2018
Cosmic Insurance Brokers Limited
Pre – Underwrite, Evaluates and assesses risk before placement.
Performed comprehensive risk assessments to devise cross-functional solutions for life and general insurance policies
Consulted with clients to develop customized insurance policy packages to safeguard assets while minimizing cash flow
Researched coverage and premium options and supplied clients with the best coverage available
Prepared necessary paperwork to process insurance sales and renewals
Provided information and answered questions via personal meetings, telephone calls and email
Presented and clearly explained insurance policy options based on clients' needs and goals
Managed over 70% policy renewals each year
Promoted client retention through high-quality service and follow through
Compiled policy coverage and rating information in accessible formats
Processed applications, payments, corrections, endorsements and cancellations
Developed, implemented and monitored new underwriting guidelines for various policies
Made appointments with potential clients to discuss products.
Branch Underwriter October, 2007–December, 2014
Union Assurance Company Limited.
Determined level of acceptable risk by reviewing applications for coverage and loss control reports
Leveraged customers’ history, industry, demographic information and loss ratios to calculate renewal rates
Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers
Reviewed, classified, coded and rated applications to support Underwriting Manager /=uring busy periods
Supported Claims Manager in operational improvements and resolution of coverage problems to deliver top-notch customer service.
Collaborate and correspond verbally and in writing with internal and external contacts across the industry to achieve a high level of service delivery.
Policy Documents and Endorsement binding
Master of Business Administration (MBA) 2011 - 2013
University of Ibadan, Nigeria
Higher National Diploma (HND) Insurance 2000 - 2002
Lagos State Polytechnic, Nigeria