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Manager Sales

Manassas, VA
December 25, 2019

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Francis C. Dodd



Germanna Community College Fredericksburg, VA Graduation: May 2019

Associate of Applied science in Information System Technology, Network Security.

Western Governors University Salt Lake City, UT February 2020 to 2022

Bachelor of Science Cybersecurity and Information Assurance


AWS Certified Developer- Associate

Certified Ethical Hacker (CEH)

In progress: Security +, ITIL, Linux +, Splunk, AWS Sysops


Operating Systems: Windows 7/8/10, Linux

Software/Tools: Microsoft Office Suite (Access, Excel, PowerPoint, Word), Exchange, SharePoint/Office 365, Google Drive, virtual machines, Active Directory, Group Policy, VPN, VoIP, Basic HTML/CSS, Python, Java, SQL, OpenVAS, IronWasp, SQLMap, Wireshark, Snort, forensic tools FTK, EnCase, NMAP, Splunk

Concepts: Anti-Phishing, Information Assurance Awareness, EC2, Serverless, Personally Identifiable Information, Risk Analysis, Auditing, Denial of Service, Security Controls, Reconnaissance, Security Frameworks (US-CERT, NIST), handshake, Access Control Lists, ISO, RAID, Footprint, ISMS, Firewall, Teardrop, configuring VLAN, WAN, Scalability, Elasticity, Subnetting, OSWAP, Sox


Imaging Technician Contractor Strategic Systems Inc at (SAIC) Chantilly

December 2019 to Present (Contract)

Responds to and diagnoses problems through discussion with users and hands-on assistance.

Provides on-site support to end-users on a variety of issues.

Identifies, researches, and resolves technical problems

Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh.

Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLA’s

Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project

Partner with Service Desk), Network Services Team and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project

Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project

Performs Moves, Adds and Changes

•Responsible for the staging, imaging, and deployment of new desktop/laptop machines and migration of user data.

•Utilize SCCM 2012 and Orchestrator Runbooks to image and push application packages to new workstations.

•Creating username and password reset.

Computer Technician SmartSource Inc. St. Charles, IL

November 2016 – current (Part Time as needed base)

Installing software and hardware

Maintaining and repairing equipment

Troubleshoot different computer issues

Determining and install appropriate security measures

Configuring computer networks

Configuring switch and access point

Provide technical support

Computer Technician/Educator Counselor Community Systems Inc Fairfax, VA

January 2015– current (Full time)

Maintaining Therap database, Create new users and password resets,

Provide technical support on-site or via phone or email.

Installing software or hardware, Troubleshoot computer and network issues.

Prepare client files for auditing and participate in ongoing quality control processes.

Develop appropriate treatment/service plans with clients as the means for implementing appropriate services.

Assist clients with attainment of permanent housing, increase of income and access to benefits as needed.

Assist clients in developing monthly financial budgets, housing, and employment plans.

Utilize various counseling and therapeutic techniques to address social, environmental, emotional, and medical problems to assist client’s active participation in program activities.

Maintain up-to-date client records and prepare required/necessary reports in a timely and accurate manner.

Computer Technician Intern TechBox. Culpeper VA

September 2018 – November 2018 (Internship)

Installing software and hardware

Maintaining and repairing equipment

Troubleshooting different computer issues

Determining and install appropriate security measures

Configuring computer networks

Provide technical support on-site or via phone or email

Creating username and password reset.

Retail Manager Advanced Auto Parts Vienna, Fairfax, Bealeton, VA

September 2005 – October 2014 (Full time to May 2013)

Achieved overall store sales goals and service objectives.

Ensured execution of all inventory and operational standards.

Coached all team members to deliver on customer expectations (DIY and Commercial).

Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties).

Embraced diversity and fostered a respectful environment for both customers and team members.

Responsible for working with General Manager to lead store team and grow retail business in conformity with the company’s

Delegated or completed the marking and storing of parts in stockroom according to prearranged system

Completed all required training materials, attended scheduled company meetings, and met or exceeded all sales goals or quotas

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