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Manager Quality Control

Boyertown, PA
December 19, 2019

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Pam Reifsnyder

Quality Control and Accounting

Boyertown, PA 19512

(484) 433 - 0239


Award-winning and detail-oriented professional with strong management acumen and 15+ years of experience in quality control, accounting, auditing and reconciliation, client service, and people management. Quality-focused individual, proficient in setting up new accounts for clients, preparing client reports, and implementing quality control checks on new accounts. Analytical and methodical with insightful creative thinking to assess and resolve accounting issues with practical solutions within organizational bounds and assigned resources even under stressful work conditions. Proven capability to achieve objectives within critical project deadlines and leverage an eye for detail to ensure high quality and accuracy of projects. Possess strong leadership and critical decision-making skills with a commitment to work with integrity and positivity with internal and external stakeholders.


●SMA (Separately Managed Accounts)

●Trade Errors Tracking and Reconciling

●Reports Processing and Mailing

●Cash Deposits and Withdrawals

●Portfolio Accounting Management

●Performance Evaluation and Improvement

●General Ledger Auditing

●Staff Training and Development

●Long-term Relationship Building

●Exceptional Communication Skills


Associate Degree of Business Administration

Major: Accounting

Montgomery County Community College

Bachelor’s Degree in Accounting

Kutztown, 3 credits short.


SEI Investments, Oaks, PA 2005 to 2019

Supervisor of Quality Control 2016 to 2019

Ensured smooth execution of quality control activities by managing a team of six individuals. Oversaw quality control of products created by two other teams. Synchronized continuous improvement initiatives to maintain highest possible quality. Tracked and reconciled trade errors in a timely manner.

●Led a highly skilled team of five individuals to process 200 to 300 forms on a daily basis.

●Built and strengthened professional working relationship with new and existing clients.

●Actively involved in client communication and processed client billing for 10 key clients.

Supervisor of DTC 2009 to 2016

Reconciled trade activities, monitored failed trades, and worked with counterparties for on time resolution. Processed and delivered comprehensive reports to clients on a quarterly basis. Reconciled and posted pay downs to client accounts.

●Received the “Shining Star” award for helping all teams within the SMA group to better understand the jobs.

●Proactively functioned with a largest SMA client for trade confirmation and settlement.

●Delivered hands-on support to identify and resolve all trade errors in SMA operations.

●Collaborated with brokers and sponsors to settle trades on pre-defined settlement date.

Manager of QC / AA Group within SMA Operations 2005 to 2009

Headed 10 employees to set-up new accounts for clients and implement changes to existing accounts through electronic forms. Tracked quality control on changes and new accounts.

●Received “Star Performer” award for directing team members to provide and maintain high quality client service.

●Facilitated special activities group for several months with posting of cash deposits and withdrawals for multiple clients.

●Managed RECON / DTC / Corporate Actions team in the absence of assigned Manager.


Assistant VP Portfolio Accounting Manager 1838 Investment Advisors, LP, Radnor, PA

Settlement Specialist RTC / FDIC (Valley Forge, PA and Somerset, NJ)

Accounting Supervisor Hill Financial Savings Association / Meridian Bank, Red Hill, PA


Microsoft Office Suite (Excel, Word), GIM2, and FiServ Security APL

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