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Sales / Call Center

Rock Hill, SC
December 18, 2019

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**** *. **** ******, *****, OK • 918-***-**** •

EXPERIENCE iPacesetters, Tulsa, OK February 2019 to Present Trainer/ Sales Manager/ Comcast Ambassador

● Accurately delivered training curriculum using approved materials, administration of all required learning assessments, role play certifications and training acknowledgements

● Documented and reported training class and participant information, time and payroll information, and insure paperwork is accurate, complete and on time, and maintained in a secure manner until transferred to the appropriate person for filing or transfer at the end of each training day.

● Communicated daily with immediate supervisor verbally and or in writing the status of training activities performed. (Training, Nesting, Coaching, Live calling)

● Effectively coached and developed CEA’s to achieve sales, quality, and customer service goals.

● Responsible for maintaining equipment, materials, supplies, order and cleanliness or training room, and communicated appropriately regarding any needs for repair or replacement.

● Participated in weekly Training calls and meetings, participated in planning, and communicated any changes in scheduled activities with Supervisor. T-Roc Global, Tulsa, OK December 2018 to February 2019 Wireless Specialist

● Provide demonstrations to prospective customers for company products and services to improve sales.

● Coordinate with Store Manager and initiate plans to achieve all sales targets.

RNC Sales, Tulsa, OK November 2016 to April 2017

Door to Door Salesman

● Achieve and exceed assigned sales goals through performing a certain number of door to door visits each day.

● Analyze each resident’s needs individually.

● Suggest appropriate professional sales and services to homeowners.

● Record customer’s details, product specifications and other sales paperwork.

● Track customer needs and issues daily through phone calls. Atlantic Credit and Finance, Tulsa, OK August 2013 to December 2014 Debt Collector

● Keep tracking outstanding debts

● Plan course of action to recover owed money

● Locate and contact debtors

● Negotiate payoff deadlines and payment plans

● Handle customers' questions or complaints

● Update account status and database regularly

● Comply with requirements when legal action is unavoidable EDUCATION Bachelors of Fine Arts, Theater,

Virginia Commonwealth University, Richmond, VA May 2014 ACTIVITIES Scoutmaster (Eagle Scout)

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