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Customer Service Manager

Location:
Richardson, TX
Salary:
50000
Posted:
December 15, 2019

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Resume:

TRACIE L. EVANS

Richardson, Texas *****

469-***-**** ~ tlynne311yahoo.com

PROFESSIONAL SUMMARY

Talented professional with an exceptional ability to establish cooperative, professional relationships with direct team and managers. Clear communicator who prioritizes various projects and hard work to create a holistic approach to team success.

SKILLS

Strong collaborator Effective time manager

Critical thinker Student centered learning

Interpersonal skills Outstanding social skills

WORK HISTORY

5/2019 to Present

State Farm Mutual Insurance Company – Richardson, Texas

All-Lines Claims Adjuster-Initial Loss Reporter

Communicate clearly, professionally and empathetically on every interaction. Accurately capturing, analyzing and investigating pertinent claims’ information. Examine jurisdictional insurance laws to maintain claim integrity and correctly apply state requirements. Review insured coverages, answer questions and escalate issues accordingly. Manage multiple computer applications while assisting insured and claimants, on the phone, in a fast-paced collaborative team environment. Consistently provide Remarkable customer service while receiving multiple 5-star awards

6/2015 to 10/2018 Dallas Independent School District~ Dallas, Texas

Elementary School Teacher

Planned, implemented, monitored and assesses a classroom instructional program which was consistent

with Texas Essential Knowledge & Skills (TEKS) regulations and State Board of Education (SBOE) goals

Taught 5th grade Reading Language Arts and Social Studies

Consistently received positive teacher evaluations from students, parents and faculty

Developed and taught lessons on relevant children’s books, poems, movies and themes to promote student interest and engagement

Modified general education curriculum for special-needs students based upon a variety of instructional techniques and technologies

Successfully improved student participation in the classroom through integration of creative role-playing exercises

11/2015 to 9/2016 Genpact, LLC for USAA- Richardson, Texas

Sr. Loan Processor

Submitted loan applications to underwriting for verification, approval and recommendations

Recommended loan approvals and denials based on customer loan application reviews

Successfully closed and funded 35 loans per month

Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA

Patriot Act, Community Reinvestment Act and Consumer Financial Protection Bureau (CFPB) instituted by the Dodd-Frank Act

Received Employee of the Quarter Service Awards

Conducted UCC searches and created environmental reports as a part of the loan process

Maintained strict confidentiality of bank records and client information

Cultivated friendly, courteous and professional customer relations at all times

12/11 to 10/14 Nationstar Mortgage, LLC ~ Irving, Texas

Loan Processor II

Submitted loan applications to underwriting for verification, approval and recommendations

Recommended loan approvals and denials based on customer loan application reviews

Successfully closed and funded 35 loans per month

Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA

Patriot Act, Community Reinvestment Act and Consumer Financial Protection Bureau (CFPB) instituted by the Dodd-Frank Act

Received Employee of the Quarter Service Awards

Maintained strict confidentiality of bank records and client information

Cultivated friendly, courteous and professional customer relations at all times

EDUCATION

2011 Master of Arts: Organizational Development

Ashford University ~ Clinton, IA

2008 Bachelor of Science: Business Administration

University of Phoenix ~ Phoenix, AZ



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