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Customer Service Manager

Location:
Matthews, NC, 28104
Posted:
December 11, 2019

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Resume:

SHANNON DONAHUE

**** ******* ****

MATTHEWS, NC *8104

704-***-****

ada1yr@r.postjobfree.com

Objective

To obtain a position that will enable me to use my strong organizational skills, customer service expertise, and ability to work well with people.

Career Summary

Significant experience in self directed positions requiring effective secretarial, administrative, organizational, and technology skills.

Experience

Student Applications and Web Development, Charlotte Meckleburg Schools 2013-2019 PowerSchool Coordinator, Data Manager Training, and Helpdesk Support

• Responsible for daily Helpdesk functions, addressing all support requests.

• Coordinate Data Manager training.

• Able to problem solve, Excellent Customer service and Oral Communication. Powerschool Community Trainer

• Train all CMS employees how to implement the 2013 new NC SIS DATABASE (2 years).

Rocky River High School, Charlotte Meckleburg Schools, Guidance and Attendance Secretary 2010-2012

• Streamlined attendance recovery documentation.

• Created daily suspension reporting process.

• Served as a liaison between parents and staff.

• Provided resources.

• Back up Registrar.

Fairview Elementary School, Union County Public Schools 2001-2010

• Kindergarten Teacher Assistant

• Coordinated teacher classroom coverage.

Education

• CPCC, associates of arts- Child Development. 1991-1993

• Western Carolina University, Psychology and Child Development, 1989-1991



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