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Customer Service Manager

Winter Park, FL
December 12, 2019

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**** ***** ** ***** **-206

Orlando, Florida 32807



José María Vargas University December 97

7th Semester Degree in Business Administration (Management)

Technological University Rodolfo Loero Arismendi IUTIRLA October 89

TSU Personnel Administration


Consolid-Turismo Maso Internacional, C.A., Caracas, Venezuela September 1989 – 2018

Travel Agent, (Freelance) From 2010 to the present I woke up as a travel executive who specialized in my 27 years of experience in the tourism and personal guild, both for the national and international markets, which I am in charge of creating VIP travel itineraries for travelers, based on flight itineraries, ticketing using GDS SABER, KIU S system, cruise with their excursions such as ROYAL CARIBEAN, CELEBRITY, MSC, AZAMARA, OCEANIA among others, insurance travel, car rental, hotel reservation through the GDS, operators and / or wholesalers In addition to issuing service invoices, commission calculation.

Turismo Maso Internacional, C.A, Caracas, Venezuela August 2001 - October 2007

Loading of data in the system of more than 6000 hotels, all information concerning the hotel from name, addresses, locations, facilities, amenities, photos. All related to the description of hotels around the world. Then when launching the system I was in charge of reservations and sales, customer service ... Through the web.

Turismo Maso Internacional, C.A Administration and Finance Management. September 1989 - Current

Credit and collections manager, administrative staff supervisor and credit and collection assistants, Customer portfolio management, issuance and update of account statements, balance and cash closing, generate charge orders, verification, analysis of accounts receivable and pay, accounting entries, monthly, quarterly and annual provisions of accounts receivable. Among other.

VIASA Venezuelan International Aviation (CADEVIASA) February 1987- August 1989

Responsible for preparing calculations of workers' loans and issuance of checks, supplies calculations and issuance of purchase orders, update of records


Basic English course currently Orange Thecnical College.

Air Traffic Course dictated by FLORIVEN Aerotechnics

SABER courses taught by AVAVIT (Venezuelan Association of Travel and Tourism Agencies)

Accredited Member (Travel Agent) IATA International Air Transport Association

Annual Course from 2010 to 2018 HOTEL EXCELLENCE MARRIOTT

Management of Excel, Word, Power Point.

Hobbies Fast walks and running.

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