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Customer Service Manager

December 09, 2019

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Jagrati Raghuwanshi

Phone : 782-***-****

Email :


Seeking a position that provides opportunity not only to utilize my skills optimally but also enable me to make meaningful contribution to the organization.

Professional Exposure

ICICI Bank, Pune, India (June 13th, 2016 to October 15th, 2019)

I workef as a Deputy Manager (Band II) in ICICI Bank with a Customer Service Manager profile.


Customer Handling(walk in customers end to end query resolution like modification in account, passbook printing, statement, account related request, opening new accounts etc.)

Portfolio Management(managing 300 clients of my portfolio by providing them priority services)

Branch Banking Operations(Raising service request, finacle operations, etc.)

Cross-Selling( pitching alternative solutions like fixed deposit, mutual funds, loans etc)


1. MBA in Financial Administration from Institute of Management Studies, DAVV, Indore in 2016 with 79.84%

2. Bachelor of Engineering in Information Technology from Bansal Institute of Science and Technology, RGPV, Bhopal in 2014 with 80.41%.

3. XII from CBSE board in 2010 with 61.2%.

4. X from CBSE board in 2008 with 66.4%.

Skill Set

Banking Operations

Customer service

Handling escalations

Tools - MS Excel, MS Word, MS PowerPoint

C, C++, Java certification



Bank of Baroda, Indore.

Job responsibility:

Operations management, handling customer queries.


01st July 2014 to 30th July 2014 (4 weeks).

Key learning:

Bank operations.


State Bank of India (Mutual Fund), Indore.

Job responsibility:

MF products awareness to client and marketing


01st June 2014 to 30th June 2014 (4 weeks).

Key learning:

Customer Interaction, Sales.

Personal Skills

1. Problem Solving Capability

2. Willingness to learn and gain more knowledge

3. Dedicated

4. Proactive

5. Quick Learner

Experience Details: 3 Years and 4 Months

Personal Information:

Date of Birth - May 04, 1992

Strengths - Smartworking, Adaptable, Creative, Team player.

Hobbies – Diary Writing, Cooking

Marital Status - Single

Languages Known - English & Hindi

Permanent Address - G-204 Roystonea, Magarpatta City, Hadapsar, Pune 411028

I do hereby declare that all the information stated above is true to the best of my knowledge. I also understand that any discrepancy found in any of the above statement will render me liable for cancellation of appointment at any stage.


Jagrati Raghuwanshi

Contact this candidate