Phone : 782-***-****
Email : firstname.lastname@example.org
Seeking a position that provides opportunity not only to utilize my skills optimally but also enable me to make meaningful contribution to the organization.
ICICI Bank, Pune, India (June 13th, 2016 to October 15th, 2019)
I workef as a Deputy Manager (Band II) in ICICI Bank with a Customer Service Manager profile.
Customer Handling(walk in customers end to end query resolution like modification in account, passbook printing, statement, account related request, opening new accounts etc.)
Portfolio Management(managing 300 clients of my portfolio by providing them priority services)
Branch Banking Operations(Raising service request, finacle operations, etc.)
Cross-Selling( pitching alternative solutions like fixed deposit, mutual funds, loans etc)
1. MBA in Financial Administration from Institute of Management Studies, DAVV, Indore in 2016 with 79.84%
2. Bachelor of Engineering in Information Technology from Bansal Institute of Science and Technology, RGPV, Bhopal in 2014 with 80.41%.
3. XII from CBSE board in 2010 with 61.2%.
4. X from CBSE board in 2008 with 66.4%.
Tools - MS Excel, MS Word, MS PowerPoint
C, C++, Java certification
Bank of Baroda, Indore.
Operations management, handling customer queries.
01st July 2014 to 30th July 2014 (4 weeks).
State Bank of India (Mutual Fund), Indore.
MF products awareness to client and marketing
01st June 2014 to 30th June 2014 (4 weeks).
Customer Interaction, Sales.
1. Problem Solving Capability
2. Willingness to learn and gain more knowledge
5. Quick Learner
Experience Details: 3 Years and 4 Months
Date of Birth - May 04, 1992
Strengths - Smartworking, Adaptable, Creative, Team player.
Hobbies – Diary Writing, Cooking
Marital Status - Single
Languages Known - English & Hindi
Permanent Address - G-204 Roystonea, Magarpatta City, Hadapsar, Pune 411028
I do hereby declare that all the information stated above is true to the best of my knowledge. I also understand that any discrepancy found in any of the above statement will render me liable for cancellation of appointment at any stage.