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Manager Branch

Kimberley, Northern Cape, South Africa
December 09, 2019

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Curriculum Vitae for Mpho Sybil April

My career goals:

To find a niche within a suitable organisation that poses both challenges and exciting prospects. I would like the opportunity to use the skills I have and to develop further and obtain new skills. I am enthusiastic and hardworking and would like to be involved in projects and work which

give me the opportunity to grow and prove my potential and in return I will deliver the highest level of commitment, motivation and diligence.

Personal Information:

Surname: April nee Tlhomelang

First names: Sybil Mpho

Title: Mrs

Home address: 6860 Makapane street, Vergenoeg, Kimberley, 8345

Telephone number: 071*******/ 067*******

Date of birth: 20 October 1981

Age: 38

Nationality: South African

Marital status: Divorced

Health: Good

Drivers licence: None, as yet

Criminal record: None

Education and Qualifications:

College Qualification: Marketing N4 Certificate Northern Cape FET College

January 2001 – June 2001

Subjects Passed: Marketing Management N4

Entrepreneurship N4

Computer Practise N4

Communication Management N4

Qualification: Grade 12 (MATRIC)

Institute: Northern Cape Urban FET College - 2000

Subjects passed: English


Computer Practise N3

Information Processing N3

Public Management N3

Small Business Management N3


Speak: English (good), Afrikaans (good) and Setswana (good)

Read: English (good), Afrikaans (good) and Setswana (good)

Write: English (good), Afrikaans (good) and Setswana (good)

Career History:

Administrative Assistant (Accounts) – BOSTON CITY CAMPUS (KIMBERLEY)

1ST SEPTEMBER 2019 (Renewable contract)

-Process payments daily and receipts

-Process credit notes when instructed by Branch manager

-Request journals from Head Office (authorised by Branch manager)

-Print and process monthly student statements

-Request and send final demands

-Assist Branch manager with handovers and listings

-Assist with compliance reporting and administrative processes and special projects

-Be in constant communication with account payers to collect monies owed to the company

-Achieving monthly and yearly targets as set by management

Work Experience:

Recent Job: Debt Administrator - Boston City Campus (Kimberley)

June 2019 – August 2019 (3 months contract) it was extended for 1year


-Follow up on students outstanding balances

-Telephonic follow up

-Make necessary arrangements

-Tracing accounts and advise accordingly of bringing accounts up to date

1.Full time: Office Administrator at Royal Eagles Worship Centre Ministry (Johannesburg – Midrand)


-Rendering administrative duties to the ministry and pastor

-Responsible for salaried personnel and volunteers

-Consolidation of Departmental and Ministerial progress reports

-Responsible for weekly operation of the office and church as redeemed fit

-Ensure that all equipment is functional through alerting the relevant departmental head

-Maintain an inventory of all furniture and equipment in the office and church

-Maintain comparative records (schedule of receipts and payments as per petty cash) with the Head of Finance and submit purchase requisitions for approval

-Responsible for receiving and responding to emails and sending invitations to other ministries for church programs (Liasing with other churches)

-Receiving calls on the ministry’s dedicated line

-Maintain pastors diary

-Stay abreast of important events eg: members marriages, births, anniversaries, funerals and graduations

-Availability of promotional material eg flyers, banners, branded clothing etc

-Maintain a systematic filing system of all relevant documents and keeping the office in an orderly fashion/condition at all times

-Avail all Ministry service stationary prior to commencement of each service

-Hiring and termination of staff members with approval of the management team/board

-Coordinate venue usage and hiring from external sources

-Centre of communication at REWC (send out meeting notifications, following up with members via bulk sms’s, voice calls, emails etc)

-Submit weekly and monthly reports to Pastor or other parties as per pastor’s directive

Reason for leaving: Looking for something more challenging

References: Vuyo Mabanga (Head of Department)

Contact number: 082*******

Eveline Dhlamini (Minister)

Contact number: 072*******

2.Fulltime Credit Controller at Subscriber collections Vodacom (Johannesburg- Midrand)

Main purpose:

The purpose of a credit control is to decrease the risk of the company by following

And collecting outstanding or rather arrears on clients accounts that the age and

Bad debt is minimised and ensure that the call centre attains high levels of

Customer service at all times.

Inbound calls:

-Make payment arrangements on clients accounts that are in arrears

-Explain the consequences of non payments

-Rehabilitate the deactivated customers

Outbound calls:

Trace clients accounts by using ITC, Experian and XDS

Allocate payments timeously on customer accounts


Karel Mononyane (Supervisor at Vodacom)

Contact number: 082*******

Masebati Ngwako (Team Leader)

Contact number: 082*******

3. Full time Sales consultant/Membership advisor at Planetfitness ( Johannesburg)

-Generating leads

-Making appointments with potential clients

-Presentations to potential clients

-Achieving of sales targets

-Generating of referrals

Reason for leaving: Career Advancement

Admin Controller/ Assistant Branch Manager at Capitec bank (Northern Cape)

-Handling customer queries (personally and telephonically)

-Approval of loans above consultants mandate as per policy and procedure

-Fica compliant documents

-Planning Naedo paydates for monthly/fortnightly/weekly debit order run and handling reports

-Follow up on arrears promises of payments before pay dates

-Managing the age analysis from current – 120 days (place hold on no payments)

-Receive the age analysis organized by head office intergrated on system (BANCS) print and organise my debtors from highest outstanding to lowest amount outstanding

-Controlling and receiving credit levels of all 30-120 days account

-Handing over of accounts to attorneys for recovery of arrears

General control of branch administration:

Coordinate branch filing system

Maximise branch profitability

Marketing Capitec products

Perform relieve duties in the absence of the manager which are:

-Approval of leave for consultants

-Setting targets for consultants as per policy and procedure

-Writing monthly reports, target distribution and monthly plan to my regional manager


1.Naomi Steyn (Regional manager)

Contact number: 082*******

2.Lolita Mohammed (Manager)

Contact number: 078*******

3.Ipeleng Dihemo (Manager)

Contact number: 079*******/083*******

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