Customer Service Social Media
Resume:
Emma Cole
Duvall, WA *****
*******@*******.***
Results-driven Operations Coordinator and Admin Assistant with experience in construction and retail. Proven track record in managing projects, coordinating subcontractors, and overseeing administrative and business tasks. Skilled in client communication, team collaboration, and brand development, including website management, social media marketing, and CRM utilization. Adept at optimizing office operations, ensuring timely project delivery, and maintaining strong relationships with stakeholders. Highly organized and detail-oriented, with a passion for delivering exceptional service and ensuring project success.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Coordinator
Dharma Construction Inc.-Remote
July 2023 to Present
• Provided comprehensive administrative support to the owner and general contractor of a construction company, including managing both business and personal tasks.
• Oversaw email management, customer service (calls, live chat, email, and text), and data entry.
• Managed payroll and handled clerical tasks, ensuring smooth office operations.
• Created and managed the company brand, including developing the logo, website (GoDaddy), and social media presence on Google, Facebook, Instagram, and Nextdoor.
• Executed marketing campaigns on Facebook, developed monthly content planners, and ensured daily posts.
• Coordinated business and personal travel arrangements, including itineraries.
• Utilized Buildertrend CRM for project management and communications.
• Maintained and updated company databases, ensuring data accuracy.
• Assisted in the preparation of financial reports, creating visual presentations and supporting board meetings with agenda preparation, minute-taking, and action item follow-up.
• Cultivated relationships with clients, suppliers, and stakeholders through effective communication and timely issue resolution.
• Handled confidential information with discretion, maintaining data integrity. Electronics Merchandiser
Mobile Technologies Inc-Remote
September 2020 to July 2023
• Merchandised electronic products across various retail locations, ensuring optimal display, functionality, and inventory accuracy.
• Installed, maintained, and troubleshot electronic security systems for product displays, ensuring proper functionality and customer engagement.
• Regularly communicated with store management to address merchandising needs and resolve product display issues.
• Conducted product resets, ensured planogram compliance, and updated promotional materials.
• Trained and educated retail staff on product features and display maintenance.
• Conducted regular audits to assess product performance, stock levels, and the effectiveness of displays.
• Provided insights on customer feedback and store performance to improve merchandising strategies.
• Ensured compliance with brand guidelines and enhanced the overall customer experience by maintaining a clean and organized product display area. Education
DIPLOMA
CEDARCREST HIGH SCHOOL
June 2009
Skills
• Data entry
• Quickbooks
• Appointment Setting/Scheduling
• Organization
• Microsoft Office/G-Suit
• Social Media Management
• Supply and Inventory Management
• Customer Service
• Problem Solving
• Time Management
• Multi-Line Phone System
• Communication
• Digital Marketing
• Proofreading
• Branding
• Content Creation
• Email Marketing
• WordPress
• Content Management
• Microsoft Office
• Facebook Advertising
• Personal assistant experience
• Administrative experience
• Office management
• Office experience
• Organizational skills
• Calendar management
• Computer literacy
• Databases
• Software troubleshooting
• Analysis skills
• POS
• Driving
• Communication skills
• DocuSign
• Calendar management
• Customer relationship management
• Sales
• Cash handling
• Upselling
• Salesforce
• Customer service
• Marketing
• Relationship management
• Experience with children
• Child welfare
• Childcare
• Time management
Certifications and Licenses
Driver's License
July 2008 to July 2028
Assessments
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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