Customer Service General Manager

Mutiah Dean

**J Mravlag Mnr, Elizabeth, NJ ***** 908-***-**** *******@******.***

Profile

Friendly and engaging leader able to inspire staff to perform their best. Detail oriented and experienced customer experience manager. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Experience

GENERAL MANAGER Cube Smart APRIL 2021 – FEBRUARY 2024

· Handled a large number of customer inquiries through phone and email, effectively resolving issues and offering solutions.

· Employed CRM software to keep precise records of customer interactions and outcomes.

· Conducted training for new team members in product knowledge and service procedures to guarantee uniformity in customer support.

· Consistently exceed monthly sales goals by a minimum of 10% by training on upselling techniques ASSISTANT MANAGER DUNKIN DONUTS JUNE 2016– MARCH 2020

· Led a team of four or more crew members,

· delivered excellent customer service by promptly addressing inquiries and resolving issues,

· managed the cash register while processing customer transactions at a high-volume retail store.

· Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.

Education

HIGH SCHOOL DIPLOMA JUNE 2008 WEEQUAHIC HIGH SCHOOL, NEWARK, NJ Skills & Abilities

· Microsoft office (

· Excellent interpersonal and communication skills

· Time Management

· Poised under pressure

· Relationship management

· Possess sound judgment with excellent problem-

solving skills

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