Service Representative Customer

Mary Ann Spencer

*** ***** ****

Elyria, Ohio ***35

440-***-**** *************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Highly dependable and conscientious customer service representative who can work well with all levels of management and the public, able to work in a fast-paced environment, good communicator who can work under direct or indirect supervision, energetic, detailed-oriented, self motivated, problem solver and team player

General Office Equipment

Data Entry (9,430 a/n, 12,000 numeric)

Payroll

Distributing report

In/Out Bound Call

Switchboard (Meridian I (20 Lines), Toshiba (40 Lines) Comdial Impact (48 Lines)

Medicare Part D, HIPPA, Compliance Procedures

Oracle

Lotus Notes 8.5

Microsoft Outlook 2010 and 2013

Lynx

InfoPro

Cisco Jabber

Lockbox Specialist

Employment

Prosperix (Ricoh) Parma, Ohio 03-2024 – 03-2024

Mail Room Clerk

Sorted mail by PO Box and then prepped mail into different catagories

Renhill ( CT Logistics) Parma, Ohio 01-2023 – 05/2023

Data Processor

Inputted the information from scanned invoices so the invoices can be paid

TDEC (Department of Labor) Cleveland, Ohio 02-2022 – 11-2022

Imaging Processing Operator

Prepped Cases to be scanned remove staples and post it notes

Cognaste (Department of Labor) Cleveland, Ohio 11-2020 – 01/2022

Imaging Processing Operator

Prepped cases to be scanned remove staples and post it notes

Collabera (Key Bank) Brooklyn, Ohio 03-2017 – 04-2017

Lockbox Specialist

Worked on income tax return for the regional income tax agency, making sure the forms and checks matched and other miscellaneous forms

BCForward (Key Bank) Brooklyn, Ohio 04-2016 – 05-2016

Lockbox Specialist

Worked on Income Tax Return for a community in Ohio, check to make sure the checks matched the amount on the return.

Randstad (Republic Services) Elyria, Ohio 08-2015 – 11/2015

Data Entry Operator

•Sent letters to customers about address changes, additional containers and convert HP to containers.

Select Staffing (Invacare) Elyria, Ohio 04-2014 – 06-2015

Billing Coordinator

Worked up estimates for repairs on oxygen concentrators using Oracle, answer questions about the estimates

Office Team (Mercy Regional Hospital) Lorain, Ohio 06-2013 – 08-2013

Medical Records Clerk

Lookup, retrieve, distribute and file Medical Records and admissions

Randstad( MTD) Valley City, Ohio 04-2012 – 11/2012

Call Center Agent

Took part orders for lawnmowers, tillers, and snow blowers

Select Staffing(Invacare) Elyria, Ohio 01-2012 -02-2012

Switchboard Operator/Floater

Answer calls

Transfer calls to correct employees per directory

Transfer voicemail to correct employees

Signed in and out visitors and issue badges

S&P Data Cleveland, Ohio 05-2011 -06-2011

Customer Care Professional

Made telemarking calls to members who have a major credit card to introduce a new product

AraCon Systems Independence, Ohio 11/2010 – 12/2010

Customer Service Representative

Made outbound calls to members to help them make appointments for doctor visits

Universal American (Formally Member Health) Solon, Ohio 01-2008 – 03-2010

CTM/Grievance Clerk

Resolved CTM complaints submitted by members through Medicare

Addressed grievance submitted by members

Member Services Specialist 11/2007 – 1/2008

Updated Lics (Low Income Subsidy) through BAE (Best Available Evidence) for members premiums in Part D through Medicare

Eligibility Specialist 11/2006 – 09-2007

Process Medicare Part D claims

Opened and tracked daily claims

Verified member eligibility for reimbursements

Education

Control Data Institute Independence, Ohio

Computer Management Certificate

Brecksville Senior High Broadview Hts., Ohio

Diploma

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