Front Office Team Members

**** ******* *****

501-***-**** – ***********@*****.***

Marsha L. Sims

PROFESSIONAL EXPERIENCE

June 2008 – Present 8908 Kanis Road, Little Kock, Arkansas 72205 Arkansas Diagnostic Center/Kanis Endoscopy Center/Liver Wellness Center Front Desk Supervisor

Coordinate and manage the activities of the front office team members engaged in checking in patients and performing administrative tasks as directed by the Surgery Center Practice Manager.

Organize and assign duties and tasks to front office members.

Establish front office team member work schedules.

Maintain attendance controller records and send to Human Resources department monthly.

Evaluate performance of front office team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed.

Assist with interviews. Conduct orientation and training on front office policies and procedures. Identify and recommend solutions to front office team member and office issues or problems.

Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.

Assist in disciplinary action as needed in conjunction with the Surgery Center Practice Manager. Document all disciplinary action.

Maintain adequate front office supplies. Ensure supply purchases are cost efficient and within the budget. Review and approve supply receipts in conjunction with finance team members.

Assist with scanning, purging and faxing patient records.

Balance daily deposits.

Block, open and stamp physician’s schedule.

Run reports as needed.

Monitor call queue and oversee number of team members on phones at all times.

Maintain the appearance and materials in the waiting room.

Open and sort office mail.

Monitor the flow of patient check in and check out. Keep patients informed of delays.

Oversee front office collections of co-pays and fees.

Serve as a back-up for front office team members as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.

Assist with or conduct periodic staff meetings with front office team members.

Attend front office meetings and relay pertinent information to front office team members timely.

Attend periodic training sessions and meetings pertinent to position.

Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members within the clinic, surgery centers, insurance companies, the public and the medical community outside of the clinic and surgery center for continuity of high quality patient care.

Maintain effective working relationships with all clinic and surgery center departments including, but not limited to Operations, Human Resources, etc.

Perform all other duties as assigned.

2601 Durango Drive

501-***-**** – ***********@*****.***

March 2005 - June 2008 Regions Little Rock, Arkansas Vault Teller

Processes, monitors, and validates coin and currency amounts in the vault according to company standards and regulations.

Maintains an accurate record of all cash exchanges.

Counts money and balances the vault.

Receives, places and fulfills orders from the federal reserve Bank and internal units to maintain required levels of cash.

May 2000 - March 2005 Regions Little Rock, Arkansas Lead Teller II

Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Regions Bank.

Greet lobby/branch customers and direct as necessary.

Accept Deposits, Cash Checks, Process night deposits, and balance cash.

Responsible for teller procedures

Miscellaneous operations work

Balance ATM

Crosstrain as CSR and assist in lobby coverage

Proactively pursue business development opportunities.

Other duties as assigned

COMPETENCIES

Accuracy – Ability to perform work accurately and thoroughly.

Communication – Ability to communicate effectively verbally and in writing.

Computer Skills – Proficient ability to use a computer and electronic medical record.

Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.

Customer Service Oriented – Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.

Detail Oriented – Ability to pay attention to the minute details of a project or task.

Flexibility – Ability to adapt easily to changing conditions and work responsibilities.

Multi Task – Ability to handle more than one task at the same time.

Positivity – Display a positive attitude and is a positive agent for change.

Teamwork – Work as part of a team and collaborate with co-workers.

Working Under Pressure – Ability to complete assigned tasks under stressful situations. SYSTEMS

Edmis, Amkai, Gastromed, Word, Excel

EDUCATION

University of Arkansas at Little Rock – Little Rock, Arkansas August 2003 – August 2004

Pulaski Tech – Little Rock, Arkansas August 2002 – August 2003

University of Central Arkansas – Conway, Arkansas August 2000-May 2002

McClellan High School – Little Rock, Arkansas - August 1990-May 2000

Contact this candidate