Customer Care Service

214-***-**** *******@*****.***

Tremar Fite-Sanders

**** ********* **. ******* ***** 70588

214-***-****

*******@*****.***

WORK E X P E R I E N C E

PROFESSIONAL OBJECTIVE:

I am a highly motivated individual, independent licensed adjuster. Seeking opportunities to learn, grow, and help within your company. Giving customer care first for the client. I am very detail oriented, with strong time management skills, and professional communication skills. AAA AUTO CLUB COPPELL, TEXAS 75019

Property & Casualty Licensed Agent-Insurance Service Coordinator February 2021’- May 2024’

• Proofing policies to assist licensed agents to ensure that all policies coincide with application.

• Assist policy & procedures for addendums and to ensure that they are properly applied.

• Help to assist agents in amending discounts & coverages to offer better rates and premiums.

• Help to evaluate who is trying to buy the insurance, determine pricing for the named insured.

• Pull and review LEXISNEXIS Reports, CIS Report, ISO Reports and DCS Reports for named insured

• Determine longevity, vehicle use and verify prior coverages to access rates for policyholder.

• Customer Service 50-100 Inbound/Outbound calls daily policy management for Home & Auto policy.

• Email correspondence, payment process, setting up memberships for Emergency Roadside etc.

• Help customers to understand coverages, update IQ Mileage for vehicles

• Up sales referrals for LIFE Insurance policy for individuals & families. ALACRITY SOLUTIONS, CARROLLTON, TEXAS 75081

Total Loss Auto Claims Adjuster, August 2021’ -Present

• Examine claim forms and review the policy to determine coverages

• Interview Insured and Claimants.

• Provide independent decision-making for investigating and determining causes of loss.

• Review photos, videos and Police Reports.

• Establishes accurate loss cost estimates & reserves for each claim for reporting and other purposes.

• Schedule Repair Shops in Network for estimates. Set-up tow for vehicle.

• Set-up salvage for Total Loss /COPARTS

• Set-up rentals for vehicles while waiting for estimate & repairs.

• Sent out correct letters/verbiage for Insured or claimant.

• Final review of estimate & documentation of loss, payment is generated to insured or claimant.

WARDLAW CLAIMS, Waco, Texas 76706

Property Claims Adjuster, Jan 2021 – April 2021

• Investigate each case and review policy and coverage.

• Interview the insured or claimant, contact witnesses and research records.

• Set reserve and necessary exposures.

• Inspecting involved property, investigating insurance claims to determine the extent of insuring a company’s liability.

2445 Hudspeth Ave. Dallas, TX, 75216 214-***-**** *******@*****.***

• Review and Itemization Loss Reports for property, to collect all data to access damages properly and help make insured whole.

• Negotiate settlement and help explain the coverages and policyholder’s damages.

• Help to coordinate vendors and various services for cleaning, emergency repairs and additional living arrangements.

EDUCATION

Cedar Valley College, Lancaster, Texas 75146

Associate in Applied Science (A.A.S.) Real Estate (Nov 2020)

• Extracurricular Activities: Green Core Courses Curriculum SKILLS

• Written And Verbal Communication

• Computer Skills

• Superior Customer Service

• Compliance Requirements

• Ability To Prioritize

• Policy Interpretation

• Insurance Claims Handling

• Excellent Time Management Skills

ADDITIONAL S K I L L S

• Navigator

• GuideWire

• CoreLogic (Symbility)

• NexGen

• Avaya

• Ladder Now

• Genpact

• ALE Solutions

• XactAnalysis

• Lumen

• Verfone

• MRM

• PEPSC

• ITV

CREDENTIALS AND L I C ENSES

• Real Estate Certification

• National Producer Number (19988429)

• All Lines Claims Adjusters’ License (269121)

• Property Causality License (2828403)

• Florida State Non-Resident Adjuster License (G039848

• Xactimate Certification

• State Farm Property and Auto Certified

Contact this candidate