Customer Service Team Leader

Courvoisier Malone

ad7mvu@r.postjobfree.com 229-***-**** Albany, GA

SUMMARY

Seasoned retail professional with 9 years of experience, seeking a Retail Manager position. Skilled in sales oversight, team leadership, and inventory management from tenure as Assistant Team Leader at Goodwill Central Florida. Proven customer service expertise and operational acumen, adept at driving performance and managing daily store operations. WORK EXPERIENCE

Love’s Albany, Ga

Cashier May 2023

• Accurately processed customer transactions, provided exceptional service, and upheld company standards at Love's, ensuring a seamless and positive experience for patrons. Goodwill Manasota Albany

Assistant Team Leader (Assistant Store Manager) Nov 2015 - Jun 2020

• Managed daily store operations, including opening and closing procedures, cash handling, and ensuring accuracy in sales transactions.

• Directed team members, providing guidance to meet performance objectives, and authored disciplinary documentation and annual performance reviews.

• Oversaw merchandise intake and maintained inventory control to optimize store efficiency and product availability.

McDonald's Sarasota, FL

Cashier Jun 2013 - Oct 2015

• Expertly processed customer transactions, ensuring accuracy in cash handling and order fulfillment.

• Acquired proficiency in food preparation techniques, demonstrating adaptability by mastering multiple kitchen stations.

• Upheld high standards of customer service and operational efficiency during periods of reduced staffing, contributing to team continuity and service quality. The Sales Verification Company Saint Petersburg, FL CSR - Customer Service Representative Oct 2010 - Oct 2011

• Efficiently managed a high volume of inbound calls, guiding residents through the enrollment process for various programs.

• Delivered comprehensive support to clients, ensuring queries were resolved promptly and satisfactorily. EDUCATION

Booker High School

High School Diploma, N/A

Sarasota, FL

2009

CERTIFICATIONS

Filing & organization, Indeed Assessments Mar 2023 Attention to detail, Indeed Assessments Mar 2023

Retail customer service, Indeed Assessments Mar 2023 SKILLS

Assistant Manager Experience (4 Years) • Financial Report Writing • Store Management Experience • Retail Management (3 Years) • Merchandising • Management (4 Years) • POS (10+ Years) • Cash Handling (10+ Years) • Recruiting • Team Leadership • Inventory Management • Staff Training & Development • Loss Prevention Techniques

• Customer Service Excellence

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