Team Leader

REEMA PATEL

Amrapali Platinum, Sector ***, Noida 201301

Contact: 808-***-****

E-mail: ************@*****.***

OBJECTIVE

Proficient in grasping new technologies and utilizing them in an effective manner. To obtain a challenging and responsible position, where I can contribute to the Successful growth of the organization, use my skills, Dedicate and hard work.

PROFESSIONAL EXPERIENCE

Cogito Tech (Dataminr): Team Leader

Key Responsibilities:

Data Analyst: Joined the company as a pilot project handler. Worked on Real Time Event Detection on AI Revision Module Platform.

Team Leader: Worked for the same project as team leader, after successful pilot project handover.

Flipkart Pvt Ltd ( Karvy Digiconnect )

Key Responsibilities:

Team Leader:

Customer Service Excellence, Performance Management.

Team Collaboration, Adaptability, Problem Solving, Conducted training

SME (Subject Matter Expert): After achieving 100% quality score, I was promoted as SME by Manager.

Key Responsibilities:

Manage workflow, Ask questions, Build Relationships, Accept change.

Managing operational challenges and solving problems of a team of agents

Associate: Handle to customer’s Email.

Managing good Quality scores, CSAT and RR scores.

Exl Service Ltd.

Key Responsibilities: Associate

Health Insurance Process

Verified Customer health details and

Fill in all details from the handwritten form provided by the customer at the software.

Tata Business Support Service Ltd (Tata Capital Finance Service Ltd)

Key Responsibilities: Associate

Handle to customers Emails.

Solved customer problem through email and

Satisfied to customer by reply email with proper resolution.

SKILLS

Handling Client Calls

Leadership

Presentation Skills

Technical Skills

Team Management

EDUCATIONAL CREDENTIALS

Diploma in Computer Science (78%) from GNIIT Ltd Delhi

B.S.c from D.D.U.Gorakhpur, University

Class XII from M G Inter College Hata Kushinagar UP Board

Class X from Swamiviveka Nanad Inter College Deoria,UP Board

TECHNICAL PROFICIENCY

Diploma in Computer Software.

Programming language

My Sql Database

Basic knowledge of Computer.

Ms Office, Power Point and Ms Excel.

Operating Systems

STRENGTHS

Confident, Problem-solving skills, Hard Working, and full dedicate. Able to coordinate with and integrate efforts across multiple teams.

Maintaining a cool mindset in adverse situations.

PERSONAL DETAILS

Name: Reema Patel

Father’s Name: Mr. Madhusudan Patel

Mother’s Name: Mrs. Ranti Patel

Marital Status: Married

Languages Known: Hindi, English

Hobbies: Playing Badminton, Listening to songs

Nationality: Indian.

Place: Noida Reema Patel

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