Help Desk Customer Service

Christy Ferguson

Email: *************@*****.***

Phone: +1-803-***-****

Objective:

Dedicated and skilled IT professional with a strong background in help desk support, network administration, and technical troubleshooting. Seeking a challenging IT role to leverage expertise in hardware/software management, network administration, and customer service.

Work Experience:

Help Desk Technician ABBTECH Professional Resources - Remote May 2021 - Present

Manage inventory of IT equipment, overseeing documentation and tracking of incoming/outgoing inventory.

Provide technical support on an as-needed basis, including hardware/software installation, upgrades, and maintenance.

Direct warehouse staff on inventory storage and manage shipments effectively.

Network Administrator Warren ATM Networks February 2019 - 2022

Monitor, report, and document network issues, configuring and provisioning Cisco Catalyst switches.

Administer and maintain switches, ensuring Layer 2 security through port security, VLANs, and MAC filtering.

Configure protocols for switches and routers, ensuring optimal network performance.

Electrical Apprentice JMH Electric April 2018 - February 2019

Support electricians in the maintenance, operation, and repair of electrical systems.

Assist with installation and maintenance tasks to ensure the effective operation of electrical equipment.

Repair Tech CTDI Communications - Charlotte, NC December 2017 - April 2018

Inspect electrical components, identify electrical problems, and repair or replace equipment parts.

Utilize hand tools and power tools for motherboard and equipment repairs.

Helpdesk Administrator Information Management Systems

August 2017 - December 2017

Configure and install software on workstations, run updates on Windows PCs.

Connect workstations and printers to Wi-Fi networks, set/reset passwords for user accounts.

Create work tickets for Tier 2 network support.

Skills:

Operating Systems: Windows, Microsoft Windows Server.

Networking: BGP, OSPF, LAN, EIGRP, VPN, TCP/IP, WAN, DHCP, DNS, Ethernet.

Hardware: Computer and mobile device repair, Cisco routers.

Software: ServiceNow, IRWorks, Service Now, Oracel, Active Directory, Remote Access Software.

Certifications: Cloud+, Net+, Security+,ITIL,

Military Service:

United States Army E-3 February 2014 - May 2015

94F Computer Systems Repair.

Test equipment, troubleshoot faults, replace equipment parts.

Utilize test, measurement, and diagnostic equipment.

Certifications and Licenses:

CCNA.

Cloud+

Education:

Midlands Technical College

Training Concepts

Contact this candidate