Pharmacy Technician Call Center

Maria V Rodríguez

**** ******** *****

Dacula G.A 30019

Phone: 770-***-**** Email: *****.*************@*****.***

Objective: Highly detail-oriented, friendly, and a motivated Call Center/Pharmacy Technician with over 2 years in experience providing excellent customer service in a retail pharmacy.

Experience:

Summit Joint and Spine Center

Current

Medical Receptionist/Pharmacy technician:

●Call center (handling high volume of calls)

●Assisting patient with questions about their medication

●Submit Prior Authorization form for patients medication

●Updating patient information on electronic medical records EMR system

●Coordinating patients’ medical orders

●Following company policies on patient service standards

Kroger Pharmacy: Grayson, GA Duration: June 2022- May 2023 Pharmacy technician:

•Assisted pharmacist and support staff with managing high volume of prescription orders at counter and drive-thru • Handled

•calls that do not require personal attention by the pharmacist, including those to physicians

•Complete morning returns to stock medication

•Complete patients’ profiles and verified insurance and personal information

Publix Bethlehem, GA Duration: October 2021 to April 2022

Help pharmacist prepare prescription by counting and pouring medication and labeling the prescription

•Responsible / accountable for registering all related sales on assigned cash register, collect, and handle cash as required

•Answering customer calls and complete morning return stock prescription

Belk: Snellville, GA Duration: April 2019 to Oct.

2020

Designation: Signing, Customer Service and Merchandise

•Responsible for providing a great customer shopping experience

•Set up and removal of signs for promotional events/sales and completing price changing activities

•Merchandise men department and replenishment

Macys: Buford, GA Duration: 2016 to 2019

Designation: Signing, Customer Service and Merchandise

•Responsible in providing an excellent customer experience by ensuring that both the store and online customer are always the #1 priority

•Set up and removal of sign for promotional events/sales

•Inventory process and perform all function in a timely accurate and efficient manner and flex between tasks as directed by supervisor

Education:

Graduated from Gainesville High School 2002

Attended Gwinnett technical college in 2016 Excel 2013 Course Completed Pharmacy Technician program. 2001

Skills:

•Strong knowledge of common medications, labeling and storage. Adheres to regulatory requirements to protect inventory and mitigate risk.

•Filled and dispensed prescriptions quickly and thoroughly

•Ability to use the computer office equipment (fax, copy machine and scanner)

•Microsoft office

•EMR and ECW Experience • Ability to type 40 wpm

•Bilingual Spanish/English, I enjoy translating Spanish to speaking patients

•Self-motivated, energetic, hardworking, honest, organized, and has the ability to multitask in a fastpaced high-volume call center environment

Contact this candidate