Customer Service Team Leader

HUNTER PENCE

Naples, Fl ***** 239-***-**** ************@*****.***

PROFESSIONAL SUMMARY

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Professional at delivering memorable culinary experiences through gracious hospitality.

Motivated worker with decades of experience successfully assisting customers in all types of establishments and all walks of life.

Recognized for significantly increasing guest check averages

by promoting appetizers, specialty items and unique wine pairings.

Collaborative, thoughtful team leader, always looking out for others.

Food handling certified

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EXPERIENCE

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May 2023 - March 2024

7th South Craft Cocktail and Food Naples, Fl

Server

•Help walk through the menu with guests, and deliver a quality dinning experience.

•Demonstrated hospitality and customer service while greeting tables.

•Explained details for new menu items and daily specials.

•Entered orders into computer system to coordinate with kitchen staff.

•accurate orders.

•Answered customer inquiries about menu items and provided recommendations.

March 2022 - May 2023

Shula's Steakhouse Naples, Fl

Server/Bartender/Trainer

•Detailed knowledge of reservation times, VIP's, and all accommodations

•Menu knowledge and wine pairings

•Be able to execute proper ring-in timing and coordinate with the kitchen and back waiter

•Demonstrated hospitality and customer service while greeting tables.

October 2019 - March 2020

Cooper's Hawk Winery Naples, Fl

Server

•Briefly describe the concept that is Cooper's Hawk

•Applied comprehensive knowledge of food and wine pairing's

•Prepared beverages and filled food orders for customers

•Increased sales significantly by upselling higher-end products to

customers

•Noted special patron requests and followed up with kitchen to confirm

delivery

April 2013 - November 2019

Server/Bartender/Trainer

Brio Naples, Fl

•Welcome guests with a smile

•Generated higher ticket averages by training employees on suggestive

up-selling techniques

•Maintained secure cash drawers, promptly resolving discrepancies for

accuracy Organized bar inventory and storage procedures to keep stock within

optimal levels and meet expected customer demands

•Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors

•Provided feedback to trainees on their performance, offering constructive criticism and guidance for improvement.

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EDUCATION

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September 2010

Digital Arts - Graphic Design

Stetson University, Deland Florida

September 2006

Lorenzo Walker Institute of Technology, Naples

September 2006

Barrion Collier High School, Naples

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REFERENCES

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Vince Russel: Previous Employer 239-***-****

Brian Wells: Previous Employer 239-***-****

Kyle Campbell: Previous Coworker 754-***-****

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