Technical Support Customer Service
Resume:
professional summary
experience
Conway, Arkansas 72034
W: ad5wpm@r.postjobfree.com
Application support
Technical Support
Software Installation
Customer Service
Remote Support
Multitasking
Technical Troubleshooting
Problem Solving
Critical Thinking
skills
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aaron
parmelee
a p
Talented computer user support team member with excellent record diagnosing and resolving issues. Knowledgeable in hardware, software, and peripheral devices. Satisfy users with fast, expert service.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Ero Health Dardenne Prairie, MO
April 2017 - May 2024
Eclinical Works Support Tech
• Identified and resolved issues using software and hardware.
• Diagnosed and resolved technical hardware and software issues.
• Maintained detailed records of fulfillment actions and processing of support agreements.
• Assisted customers with installation, configuration, and usage of company products.
• Provided remote technical support to clients using various communication channels. Arkansas Health Department Little Rock, Arkansas January 2015 - April 2017
Immunization Onboarding Specialist
Presented regular reports on effectiveness of current onboarding strategies at company meetings.
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• Evaluated onboarding procedures and recommended improvements as needed. Reviewed medical literature to stay up-to-date on current recommendations and best practices in immunization management.
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Provided technical assistance for implementation of electronic health record systems related to immunizations.
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Arkansas Heart Hospital Clinic Little Rock, Arkansas January 2006 - December 2014
Support Technician
Maintained detailed documentation for system builds, configurations and support procedures.
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• Helped prevent security intrusions by quickly installing new software patches. Installed and configured hardware and software components to ensure optimal performance.
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Assisted with total structural support for company IT systems, including tracking end-users, updating client tickets and closing out support orders.
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Participated in after-hours on-call rotations to address urgent technical issues outside of normal business hours.
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• Troubleshot and resolved network connectivity issues for individual users and departments. education
language
GED
Cabot High School, Cabot
May 2001
English - Native
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