Customer Service Store Manager

KrechendalGriffin

Houston, TX *****] [205-***-**** [krechend econ

Summary

Positive, upbeat Customer service professional that brings more than 8 years of customer-

facing experience in fast-paced settings. Highly adaptable to addressing diverse customer

needs. Proven history of building trust with customers to promote satisfaction, resolve

concerns and maintain long-term loyalty.

Skills

* Product and service knowledge ® Excellent communication skills

* Staff development © Experience in leadership

* Time Management © Issue resolution

* Orientating and training * Active listening

* MS Office proficient * Adaptability

*

Experience

Customer Care Representative 05/2014 to 09/2016

T-Mobile - Birmingham, AL

* Documented customer inquiries and feedback, including service delivery suggestions in

company database.

* Utilized active listening and communication skills to address customer inquiries and

escalate issues to supervisor.

¢ Evaluated customer account information to assess current issues and determine potential

solutions.

* De-escalated customer issues with proven conflict mediation and problem-solving

abilities.

* Consulted with customers to determine best methods to resolve service and billing issues.

Assistant Manager 03/2011 to 08/2013

Claire’s - Birmingham, AL

* Configured and arranged up-to-date advertising and marketing displays, creatively placed

merchandise on counters or tables to promote visibility and sales.

* Coordinated inventory, stocking, and ordering.

+ Built and maintained effective relationships with peers and upper management to drive

team success toward common sales, service and operational goals.

* Collaborated with store manager to develop strategies for achieving sales and profit goals.

* Organized schedules, workflows and shift coverage to meet expected business demands.

Assistant Store Manager 06/2009 to 02/2011

Wet Seal - Birmingham, AL

* Collaborated with staff to maximize customer satisfaction, streamline procedures and

improve bottom-line profitability.

+ Set schedules and delegated assignments based on team strengths to optimize floor

coverage and service levels.

* Oversaw aspects of maintenance, inventory and daily activity management to provide

optimized retail environment .

¢ Maintained retail store presentation by overseeing merchandise replenishment, customer

courtesy and inquiry response.

* Collaborated with visual merchandising team to develop strategies to drive profitability.

+ Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies

with strong team members.

Teller 01/2008 to 04/2009

Regions Bank - Birmingham, AL

* Helped customers open and close accounts, apply for loans and make sound financial

decisions.

+ Assisted customers in bank operations, including opening accounts, accessing safe deposit

boxes and ATM operations.

+ Entered transactions into computer and issued customer receipts.

* Received cash and checks for deposit, including verifying amounts and endorsements and

examining cash to prohibit acceptance of counterfeit bills.

* Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.

* Responded and assisted customers with account inquiries and updates.

Education and Training

General Education Development - Birmingham, AL GED

05/2006

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