Customer Service Representative
Resume:
Jeanette Strickland
Customer Service Rep.
Bristol, VA 24202
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Washington County Social Services
March 2015 to July 2018
Travel to and from Patients home on a daily basis to maintain care for the patient as well as remind them of the time to take there medications Etc.
Drive them to and from their scheduled appointments. Pick up there medications and notify Supervisor of any changes in the patients health or needs as well as notify
Supervisor of any changes in the patients behaviors and their Vital Signs.
It was also apart of my profession to notify authorities of any misconduct towards the Patient from the Families as this often became a concern over Patients being abused from there loved ones. It was also apart of my daily services to encourage the patient emotionally and to help maintain their dignity. This was a great joy for me as I seen a lot of improvements in my patients. However there were times that circumstances would arise as their health would decline and that was the most difficult part of my position.
Front Office Manager/ Customer Client Representative Around The Clock Services - Bristol, VA
May 2009 to November 2012
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Recruit, interview, and select employees.
Complete Background Checks and Drug Testing.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Accounts Payable and Receivables, as well as Payroll delivery and Employee Terminations. Discuss work problems or grievances with corporate. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Arrange for necessary maintenance or repair work.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided. Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Also, responsible for Accounts Payable, Accounts Receivable, Back Ground checks with reports and administrator Drug tests required by our Clients.
It was of my upmost responsibility to Maintain great relationships with my companies who obtained our professions and services.
Traveled to and from businesses looking for possible clients to obtain more business. Emergency Dispatch Operator
Security Link From Ameritech - Jacksonville, FL
July 2000 to September 2006
Answering inbound coming alarms while making outbound calls within the home or business to check on the safety of our clients. Some of these calls were false alarms and clients would need assistance or technical support in their efforts to disarm the equipment. I would assist them step by step while making sure they were safe and ok.
It was within my better judgement to determine whether this was a legitimate technical problem or a real emergency type situation. If password was not given it was my responsibility to dispatch the proper authorities. Many lives were saved in real situations and my efforts had to be done within so many minutes of the circumstance.
Education
Some College in Business /Health Science
Highlands Community College - Abingdon, VA
2009 to September 2010
High school diploma or GED
Skills
• Home Care (10+ years)
• Social Work (5 years)
• Accounts Receivable (10+ years)
• Recruiting (3 years)
• Training & Development (3 years)
• Employee Evaluation (3 years)
• Accounts Payable (5 years)
• Administrative Experience (10+ years)
• Vital Signs (6 years)
• Case Management (6 years)
• Management (10+ years)
• Meal Preparation (6 years)
• Employee Orientation (5 years)
• Hospital Experience (4 years)
• Nursing (9 years)
• Interviewing (3 years)
• Caregiving (10+ years)
• Senior Care (5 years)
• Dementia Care (2 years)
• Collections (4 years)
• Cleaning Experience (10+ years)
• Payroll (5 years)
• Office Management (3 years)
• Conflict Management (10+ years)
• Data entry
• Computer literacy (10+ years)
• Negotiation (10+ years)
• Customer service (10+ years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• Customer support (10+ years)
• Microsoft Office (10+ years)
• English (10+ years)
• Outbound Sales (5 years)
• Alzheimer's Care (2 years)
• Cold Calling (10+ years)
• Technical Support (2 years)
• Sales (4 years)
• Supervising Experience (6 years)
• Laundry (10+ years)
• Hospice Care (Less than 1 year)
• Medical Records (3 years)
• Research (10+ years)
• Databases (4 years)
• Medical Billing (4 years)
• Assisted living
• Medical scheduling
• Office experience
• Medical terminology
• Medical office experience
• HIPAA
• Epic
Certifications and Licenses
NA
Present
CPR Certification
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