Catalina Perez

Grand Rapids, MI ***** * Email: ad4p35@r.postjobfree.com * Telephone: 312-***-****

CUSTOMER SERVICE MANAGER, COLLECTIONS REP, BUSINESS DEVELOPMENT, RELATIONSHIP BUILDER COMMUNITY CONNECTOR

Experienced, highly motivated, customer-focused manager with over 20 years of management and administrative positions. 10+ years of experience in office management. Provable talent for creating opportunities for businesses while building relationships. Clear communicator and effective individual with organizational skills. STRENGTHS:

MS Office Computer skills, Database Management/Research/Customer Service/Logistics/Shipping/ Accounting/Collections/Typing 75 wpm/Personable/ social media scheduling/email management and creating graphic content. Can do Attitude and Team Player

COMPUTER SKILLS: Asana, Trello, MailChimp, WiX, QuickBooks, MS Word 2023, MS Publisher, Canva, Slack, Salesforce, Dover Systems, 360CRM. MS Office Suite, Great Plains EXPERIENCE:

OWL Services May 2023 – Present

Business Administrator

Responsible for indexing and document management, document creation and completion, Processing cash/check transactions and verifying the accuracy of deposits, managing work orders, credit card receipt processing, Job/call invoicing review, and management. Dispatching calls entering the Great Plains system and updating portal boards. Miscellaneous administrative work, excellent communication skills, High attention to detail, team mentality, and a positive attitude.

West Side Iron and Metal October 2022 – January 2023 Administrative Assistant

Greet and welcome guests as soon as they arrive, Answer, and screen incoming phone calls, Ensure the work area is tidy and presentable, Direct customers to unloading areas, operate trucks, and car scales, and provide customers receipts for cash withdrawals.

Grand Rapids Realty/The Ireland Group March 2022 – September 2022 Administrative Assistant

Assisting in the completion of assignments and tasks, Maintaining the Agent’s daily calendar, Keeping the office organized and clean, Effectively communicating and creating retrievable client and property files, Following set procedures and meeting deadlines in a timely manner, Processing rental properties, Processing listings on the MLS, Putting together listing packets, Updating office procedures, Assisting with maintaining training information, transferring database and campaign information from one CRM to another. Pay bills and prepare documents for the accountant and bookkeeper. Inputting receipts into the Dave Ramsey Every Dollar App. Artesian Sports Netting, LLC July 2014 – (Contractual) Business Development/Office Management

Work remotely and be responsible for researching companies, schools, parks, and contractors for business opportunities. Follow up with vendors and clients to ensure the satisfaction of products and installations. Create invoices and purchase orders and input them via QuickBooks. Scheduling of meetings, appointments, and project installations. Accounts receivable, accounts payable, and payroll. Inventory of supplies. Update the social media platforms with project pictures and videos.