Donna Lewis

Kaufman, TX

Phone: 903-***-****

Email: ad4gqv@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven professional with a solid background in customer service and accounting, combining exceptional interpersonal skills with meticulous attention to detail. Proven track record of delivering top-notch customer service while effectively managing financial transactions and ensuring accuracy in accounting processes. Adept at building rapport with clients and colleagues to foster positive relationships and streamline operations. Possesses strong analytical abilities and proficiency in accounting software. Seeking to leverage expertise in both customer service and accounting to contribute to a dynamic organization's success.

PROFESSIONAL SKILLS

● Clear and effective verbal communication.

● Ability to empathize with customers' situations and emotions.

● Patience in dealing with challenging or upset customers.

● Analytical skills to identify the root cause of issues.

● Creative problem-solving to find appropriate solutions.

● Ability to explain product features and benefits to customers.

● Adaptability to changes in procedures or policies.

● Prioritization skills to handle multiple customer inquiries efficiently.

● Careful attention to detail when recording customer information or processing transactions.

● Accuracy in providing information and resolving issues.

● Collaboration with team members to share knowledge and resources.

● Supportiveness and willingness to assist colleagues when needed..

● Ability to navigate computer systems efficiently to access customer information and resources.

● Ability to maintain professionalism and a positive demeanor throughout customer interactions.

● Ability to handle rejection or difficult interactions without becoming discouraged.

● Resilience to bounce back from setbacks and maintain focus on providing excellent service.

● Preparation and analysis of financial statements (such as balance sheets, income statements, and cash flow statements).

● Maintaining organized and up-to-date financial records.

● Identifying and resolving discrepancies.

● Analyzing financial data to identify trends, variances, and opportunities for improvement.

● Developing and monitoring budgets to control costs and allocate resources effectively.

● Clear and effective communication with colleagues, clients, and stakeholders regarding financial matters.

● Ability to explain complex financial concepts in a clear and concise manner SPECIAL SKILLS

● Proficient in Outlook

● Microsoft Word

● QuickBooks

● MAS-90

● Microsoft Office

● Excel

● Citrixs

● People net

● AS 400, E-dock

● TMW

● Total Mail Able to Multitask

WORK HISTORY

01/1996 to 01/2011 Customer Service, AP/AR

Berryman Products, Inc.

● Answer phones

● Matched up purchase orders with all accounts

payable

● Take orders over the phone or fax

● Data entry & Tracked shipping orders

● Generate Sales and move inventory

● Look for new sales leads

● Responsible for EDI orders

● Ordering and maintaining office supply closet

09/2007 to 03/2009 Rivers Logistics, Inc. & Transportation AP/AR, Customer Service, Collections, Office Manager

● Maintained accounts and collect on all outstanding balances

● Matched up paperwork with accounts payable

invoices

● Coded accounts payable invoices and transferred

into database

● Processed receivable checks daily and matched to invoices

● Negotiation between drivers and loads

● Dispatch Driver and give detailed bill of ladings to customers

03/2007 to 10/2010 Foster Parent

● Creating a safe and supportive home environment

for foster children, ensuring their physical,

emotional, and psychological well-being.

● Meeting the basic needs of foster children,

including food, clothing, shelter, and medical care.

● Enrolling foster children in school and supporting their educational needs.

● Encouraging and facilitating participation in

extracurricular activities and hobbies to promote

socialization and skill development.

● Advocating for the best interests of foster children within the child welfare system, including attending court hearings and meetings with social workers

and other professionals.

● Maintaining open and honest communication with

foster children, their biological families (when

appropriate), and social workers to address

concerns, provide updates, and coordinate care.

● Providing stability and consistency for foster

children by establishing routines and rituals.

● Supporting reunification efforts with biological families or facilitating permanent placements

through adoption or guardianship when

reunification is not possible.

● Collaborating with social workers, therapists,

educators, and other professionals involved in the foster child's care to develop and implement

individualized treatment plans and interventions.

04/2013 to 05/2014 AAA Cooper Transportation

Terminal Clerk

● Answer telephones with heavy call volume

● Check in drivers

● Enter data into the dispatch system

01/2000 to 02/2017 Prison Ministry

New Life Ministries

● Providing one-on-one or group counseling sessions to address spiritual needs, offer encouragement, and provide guidance for personal growth and

transformation.

● Facilitating Bible study sessions and worship

services within correctional facilities to help

inmates deepen their faith, develop spiritual

disciplines, and find hope and healing.

● Engaging in prayer and intercession for inmates, their families, correctional staff, and the broader community, believing in the power of prayer to

bring about transformation and reconciliation.

● Providing support and resources for the families of incarcerated individuals, including emotional

support, practical assistance, and connection to

community services.

● Collaborating with churches, community

organizations, and government agencies to provide

holistic support and resources for individuals

impacted by incarceration, both inside and outside of prison walls.

05/2014 to 02/2018 Estes Express Lines Ft. Worth, Texas Terminal Clerk III/Dispatcher Hub/Outbound

● Answer Telephones

● Check in drivers

● Pass out breakouts through E-dock

● Enter and close trailers in system

● Enter truck checks

● Hazmat paperwork

● Plan drivers and dispatch

● Maintain violations on people net

● Track Inbound and Outbound Critical Shipments

04/2018 to 05/2019 NFI Logistics

Logistics Coordinator

● Answer Phones

● Dispatch Drivers

● Track Driver and Freight to destination

● People net

● Total Mail

● Communicate with drivers and customer

05/2019 to 06/2021 KLLM TRANSPORT Lancaster,Texas

Dispatch Manager

● Answer Phones

● Dispatch Drivers

● Track and Freight to destination

● Qualcomm

● Communicate with drivers and customer

05/2021 to 03/2022 Arnold Transport

Dispatch Manager

● Answer Phones

● Dispatch Drivers

● Track Trucks and Freight

● People net

03/ 2022 to 08/2023 R&L Carriers

Customer Service Manager

● Team Leadership and Management

● Customer Interaction and Issue Resolution

● Process Improvement

● Training and Development

● Cross-Functional Collaboration

● Performance Monitoring and Reporting

● Compliance and Quality Assurance

● Customer Relationship Management

● Crisis Management

● Continuous Improvement

08/2023 to current Triad - The Newtron Group

Office Manager

● Office Management

● Organizational Skills

● Communication and Coordination

● Leadership and Team Building

● Time Management

● Adaptability and Resilience

EDUCATION

05/1983 High School

Brazos Port High School - Brazosport, TX

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