Customer Service Assistant Manager

AF

ALYSSA FAINT

*************@*****.*** 218-***-**** Saint Paul, MN 55119

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Product and Service Knowledge

Employee Scheduling

Operations Management

Cost Reduction

Menards Oakdale, MN

Assistant Manager

04/2020 - Current

Mediated conflicts between employees and facilitated effective resolutions to disputes.

Communicated regularly with customers to gain insights into their needs. Led employee performance evaluations and rewarded top performers to retain quality personnel.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Rudy's bar and grill Aurora, MN

Waitress

12/2019 - 03/2020

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Replenished beverages when necessary.

Informed customers of daily specials in an engaging manner. Answered phone calls for reservations or takeout orders in a professional manner.

Brought food and beverages to tables in a timely manner. Northern State University Aberdeen, SD

Bachelor of Science in Physician Assistance

Expected in 05/2028

Lake Superior College Duluth, MN

Some College (No Degree) in Fire Science

Summary

Skills

Experience

Education and Training

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