Jessie Castro

**** **** *** ****, *********, FL *4744

Phone: 407-***-**** Email: ad3ep3@r.postjobfree.com

Objective: To grow within a company, expand my customer service experience and succeed in new challenges.

Education: Florida Technical College, Diploma; Medical Assistant (3.83 GPA)

Dean’s List, Florida Technical College

Experience:

Associates in Dermatology 05/13/2016-Present

•Front desk lead

•Greet and check in patients, and collect personal, medical, and insurance information

•Insurance verification

•Collect Deductible per insurance requirement

•Call to inform biopsy results and Schedule surgeries.

•Answer calls in a timely and friendly manner listening to their concerns scheduling or rescheduling or canceling appointments as needed.

•Check incoming faxes

•Maintain up to date medical records

•SRT monitoring patients throughout treatment detailed logs must be kept.

Orlando Pulmonary and Critical care 06/2013-02/2014

Front Desk Management Position:

•Ensuring the front desk provides a professional and friendly service for customers

•Diplomacy and communication skills to handle any complaints and emergencies in a level- headed manner

• Maintaining records and files of each encounter

• Possess a strong work ethic and team player mentality

Advanced 3d diagnostics (407) 770 - 0039 07/2010-2013

Front desk coordinator Position:

•Check patients in/out

•Schedule appointments

•Obtained pip insurance information

•Use Multi extension phone line ( 8 )

•Manage Team of 3 people to Ensuring the front desk provides a professional and friendly service for customers at all time

•The ability to multitask and manage your time

•No fear of decision-making

•Maintaining records, files, and previous communication logs of each patient

•Utilize computer technology to handle high call volumes.

Florida physicians Medical Group 407-***-**** 12/07/2009-02/08/2010

Neurology & Movement Disorder

Dr. Baez_ Torres

•Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

•Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

•Authorizations for patients, scheduling appointments.

•Referral coordinator.

•Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly

•Take payment information and other pertinent information such as addresses and phone numbers.

Tri-County Doctors 407-***-**** 02/2008-12/1/08

Cardiologist & Internal Medicine

Dr. Tai

Medical Receptionist position:

•Manage a medical front desk in areas of manual and computerized scheduling, medical/insurance records management, including major carriers and Medicaid.

•Schedule patients' test such as echo, carotid, venous arterial and following up to obtain results.

•Respond to priority issues to ensure the prompt referral of urgently needed medical care.

•Maintain a working knowledge of medical terminology exercised to record and interpret patients’ information.

Bi-Lingual communicator with excellent organizational, time management, and follow through skills.

Kissimmee Charter Academy

Library assistant/Substitute

• Analyze patrons' requests to determine needed information, and assist in furnishing or locating that information.

•Keep records of circulation and materials.

•Check books in and out of the library.

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