Leslie Iturrios

602-***-****

ad2r0j@r.postjobfree.com

Skills

●Bilingual: English and Spanish (Read Write and Speak)

●Communication

●Organized

●Microsoft Word

●Excel

●Teamwork

●Customer Service

Experience

April 2023- December 2023

Baseboards & More- Receptionist

●In charge of inbound & outbound calls

●Worked with Excel Spreadsheets

●Received and passed on paperwork

●Provided information & answers on every inbound call

●In charge of payments over the phone

February 2022-March 2023

Maximus Call Center- Customer Service Representative

●Receive various amounts of inbound calls

●Assist customers with appropriate information to resolve their existing questions.

●Follow assigned scripting

●Always remained positive and confident to gain customers trust

July 2021-December 2021

PLS Financial Services Inc- Shift Supervisor

●Be the leader of my team

●Went over CSR work carefully and bypass to be able to continue

●“Ran the Play’

●Paperwork in between clients

●Answer Phone calls

March 2021 - July 2021

PLS Financial Services Inc- Customer Service Representative

●Cash out checks

●Maintain conversation with clients while satisfying their needs

●Money Transfers

●Bill payments, ect.

August 2018 - May 2019

Phoenix College Business Department- Front desk

●Answer Phone calls

●Greet Students

●Make copies, Hang up Flyers, ect.

●Would complete professors tasks

June 2019 - November 2019

Metro by T-Mobile- Sales Associate

●Greet Customers

●Sell Phones/ Accessories

●Provide answers for their concerns

●Maintained Store Clean

●Answer Phone calls

Education

August 2014 - May 2018

Metro Tech High School- High School Diploma

●General academics

Business Management

●Learned basics with starting a business

●Job seeking

●Interviews

●Cover letters

●Shark Tank, created own businesses

●Received Certificate

Sports Marketing

●Gained Advertising Experience

●Brainstormed ideas as a team

●Created 10 different businesses from scratch

●Gave presentations promoting our work

●Received Certificate

June 2018 - May 2019

Phoenix College- Some College

●General Academics

●Intro to Business

Contact this candidate